But building a successful, socially-savvy customer service team presents a number of unique challenges, while the public nature of social leaves little room for error. Forming a specialized team within your call center will maximize the impact of your customer service offering across social channels.Leveraging our market experience and the corporate insight of two of our clients – Beyond the Rack and Dollar Shave Club – we present this live 40 minute debate that will provide everything you need to know to create a successful social customer service strategy.
Join us on Thursday, March 27th, at 2pm EST to learn:
- Who should own social customer service within the organization for long-term business success
- What are the most important characteristics to look for when hiring social agents
- The greatest challenge social customer service currently presents and how to overcome this
If you are unable to attend, but still interested in hearing the discussion, register your details and a recording will be sent out following the webinar, along with a copy of the slides.
There will be plenty of time for discussion, too – share your thoughts, questions and views about our webinar with #socialCS.