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Corporate Best Practice Webinar: The Evolution of Social Customer Service

Harry Rollason
By Harry Rollason on Mar 18, 2014 9:28:58 AM

desktop-to-mobile-white-1Consumers have increasingly high expectations when engaging with brands over social media. Brands need to be prepared to meet—and exceed—these expectations around the clock.

But building a successful, socially-savvy customer service team presents a number of unique challenges, while the public nature of social leaves little room for error. Forming a specialized team within your call center will maximize the impact of your customer service offering across social channels.

Leveraging our market experience and the corporate insight of two of our clients – Beyond the Rack and Dollar Shave Club – we present this live 40 minute debate that will provide everything you need to know to create a successful social customer service strategy.

Join us on Thursday, March 27th, at 2pm EST to learn:

  • Who should own social customer service within the organization for long-term business success
  • What are the most important characteristics to look for when hiring social agents
  • The greatest challenge social customer service currently presents and how to overcome this

If you are unable to attend, but still interested in hearing the discussion, register your details and a recording will be sent out following the webinar, along with a copy of the slides.

There will be plenty of time for discussion, too – share your thoughts, questions and views about our webinar with #socialCS.

Click Here to Register

 

Topics: Best Practices, Webinar

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