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Conversocial Performance Tracker - Get the Vital Statistics for Twitter Customer Service

By Gareth Lloyd on Dec 6, 2013 10:46:00 AM

Great customer service isn't just about numbers, but numbers can still tell us a lot about a company's commitment to helping and engaging with people on social media. What proportion of people that try to engage get a response? How quickly does it come? Are some people getting responses much quicker than others? 

Conversocial Performance Tracker - Get the Vital Statistics for Twitter Customer Service

That's why we've built a free tool to highlight key statistics for any Twitter account - Conversocial Performance Tracker.

You can use it today to see how your team are doing, or perhaps to compare your performance with that of another company. We've started with some basic - but important - statistics. These are the kind of numbers that get to the heart of what it means to provide social customer service:

- Responding to customers in the social channel that they used, rather than trying to divert conversations elsewhere
- Responding quickly, before frustrations mount
- Responding widely, engaging in the sorts of conversations that customers want to have.

Take a look today, and if there are any other useful statistics you'd like to see, contact us. We plan to extend this tool to make it as useful as possible!

Topics: Conversocial, Product Launch, Twitter

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