NEW YORK and LONDON, Jan. 28, 2015 – Conversocial, a leading provider of cloud-based social customer service solutions, today announced it has been named a top rated enterprise social media management platform in the TrustRadius Buyer's Guide to Enterprise Social Media Management Software. Based on user reviews, Conversocial was recognized for its true high-volume, enterprise examples of social customer care, with reviewers voting its user friendly interface best to manage social customer care programs.
Key features of the Conversocial platform highlighted in the guide include its user-friendly customer care tool, robust engagement features and automation, insightful customer service analytics and expert and responsive customer support team. Conversocial customers span multiple industries, including retail, financial services, higher education, transportation and leisure. The firm boasts multiple brand-name clients such as Hertz, Google, BMO Financial Services, Food Lion and University of Phoenix.
"Conversocial is a highly rated software product that specializes in social customer care. Per the reviews on TrustRadius, most of Conversocial’s clients use the product to respond to and engage with their audiences via social," said Megan Headley, Research Manager and author of the Buyer’s Guide. "Most reviewers say Conversocial is easy to use and learn, and is an excellent tool for routing and answering customer comments and inquiries via social."
The TrustRadius Buyer's Guide to Enterprise Social Media Management Software provides practical guidance to help companies find the best social media management software solution for their use case. It focuses on how enterprises use social media for customer care, intelligence and marketing by evaluating 23 different social media management software products used by enterprises, including strengths, weaknesses and insights from in-depth user reviews on TrustRadius.
You can download your free copy of the guide here: www.trustradius.com/guides/sm
Ranking based on 400+ in-depth reviews and user ratings
The TrustMap™ is a visual depiction of the best software products as rated by users on TrustRadius within each market segment. TrustRadius does not endorse any vendor, product, or service depicted in its TrustMaps and does not advise software users to select only those vendors with the highest ratings
Conversocial is a leading provider of cloud-based social customer service solutions. Our enterprise-class platform helps global brands revolutionize customer experience, enhance agent productivity and improve operational efficiency by managing the flow of customer service inquiries and discussions on social media channels and through a peer-to-peer web app that connects the knowledge of the crowd with customer questions. Our clients are able to securely transform their contact centers by creating a personal service culture that integrates proven customer service processes with new technology and channels. The largest global firms including Google, Hertz, Barclaycard, Marks & Spencer, Allied Irish Banks and Prét A Manger turn to Conversocial to reduce costs and create the most inclusive customer service experience possible. For more information, visit www.conversocial.com