Go Daddy, the largest web hosting service in the Internet industry, is trailblazing in social customer service. We've written up a case study to exemplify how Go Daddy has mastered providing their customers with a positive experience.
Good service lies at the heart of the company’s culture. Being where customers are is a must for Go Daddy - an opportunity to engage with users about their products, rather than a cost center.
Read the Case Study to Learn How GoDaddy:
Responds to over 1,000 unique customers per week about complex problems within 75 minutes.
Proactively engages and assists more than 150 customers each week.
In the first 3 months of 2013, the team smashed a target of 1,500 proactive engagements, reaching out to 2,000 people discussing Go Daddy online. This was double the number of customers touched in Q4 2012.