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Companies Are Failing At Social Customer Service

Joshua March
By Joshua March on Feb 16, 2012 11:59:00 AM

Last week I keynoted the Virtual Community Summit 2012. In my talk I shared how most companies are failing to live up to the consumer expectations around customer service in social media - and how community managers play an important role in fixing this, by helping to bridge the gap between marketing and customer service teams.

The video and slides are embedded below.

Video:

Slides:

   

Let me know any thoughts or feedback!

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