Next week will see the Conversocial team at the Call Centre and Customer Management Expo, where we will be unveiling our latest research whitepaper, ‘Social Media and the Contact Centre: Paving the Way to a Customer Engagement Hub’.
The exhibition takes place from 2-3 October at London Olympia.
Drop by our stand - D64 - to receive your copy of the white paper, and have a chat with our team about the future of Social Customer Service. Social media as a customer service channel has grown tenfold over the few years, with around 60% of UK brands now actively providing customer service across social channels according to a recent talk by Martin Hill-Wilson. Social Customer Service presents unique demands and challenges for brands who are trying to grow their service operation, but on the flip side, there are also endless benefits for them to reap in – cementing it as the next tier of customer service.
Businesses should be looking to develop Social Customer Service capabilities in the contact centre, but how and where should they start? Our latest white paper delves into the growing demand for Social Customer Service, demonstrates why it needs to part of the contact centre, and guides you through the steps you need to take to create a Customer Engagement Hub.
Our COO Matt Brazil will be taking the stage in the Social Media & Future Solutions Theatre at 11.40am on 2ndOctober to celebrate the Social Customer Service success of three of our customers – Barclaycard, Haven Holidays and Tesco.