In the age of the empowered customer, maintaining brand loyalty is getting harder. Therefore ensuring your company is truly trusted is business critical. But what does good look like? And how can your company build trust through your social customer service strategy?
Listen to learn best practices on:
- Evolve organizational structures and processes to make sure you can move at the pace of your customer
- Fully embed social into your contact center operations for a unified approach, and frictionless customer experience
- Empower your agents with context-rich insight, in order to deliver bespoke and personable support
When: Thursday August 13th @ 12pm EDT/5pm BST
If you are unable to attend, but still interested in hearing the discussion, register and a recording will be sent out following the broadcast.