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Best Practice Webinar: Should your organization use a dedicated Twitter account for customer service?

Harry Rollason
By Harry Rollason on Oct 17, 2014 9:04:30 AM

A common question among customer service professionals is whether companies should deliver social customer service from their primary Twitter handle, or if they should have a dedicated service handle.

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In this 20 minute webinar, we take a look at the pros and cons of both approaches to give you the information necessary to make the right decision for your company.

When:

Thursday October 23rd at 12pm EDT/5pm BST.

Presenter:

Andrey Grigoryev, Director of Social Strategy, Conversocial

The webinar will provide insight on:

  • The pros and cons of using a dedicated Twitter handle for customer service
  • Examples from industry leaders of approaches that work
  • Actionable insight for making the right decision for your company

If you are unable to attend, but are still interested in hearing the discussion, register your details and a recording will be sent out following the webinar. 

Register for the Webinar 

Topics: Twitter, Customer Service, Best Practices

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