A common question among customer service professionals is whether companies should deliver social customer service from their primary Twitter handle, or if they should have a dedicated service handle.
In this 20 minute webinar, we take a look at the pros and cons of both approaches to give you the information necessary to make the right decision for your company.
Thursday October 23rd at 12pm EDT/5pm BST.
Andrey Grigoryev, Director of Social Strategy, Conversocial
The webinar will provide insight on:
- The pros and cons of using a dedicated Twitter handle for customer service
- Examples from industry leaders of approaches that work
- Actionable insight for making the right decision for your company
If you are unable to attend, but are still interested in hearing the discussion, register your details and a recording will be sent out following the webinar.