Today’s social media users are more demanding than ever when it comes to receiving customer service over social channels. Leading organizations are responding by deploying social media as an official customer service channel in the contact center - but they don't get there overnight.
In this bite size webinar, we discuss the characteristic transitions that companies go through in their social customer service journey, and how to navigate them successfully.
Thursday September 11th at 10am EDT/3pm BST
Andrey Grigoryev, Director of Social Strategy, Conversocial
The webinar will provide insight on:
- The three stages of social customer service
- Identifying your organization's operational stage
- Actionable strategies for advancing to the next stage
If you are unable to attend, but still interested in hearing the discussion, register your details and a recording will be sent out following the webinar. There will be plenty of time for discussion too, share your thoughts, questions and views about our webinar with #SocialCS.