<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=822753331186041&amp;ev=PageView&amp;noscript=1">
  • Twitter Profile for Conversocial Social Customer Care Solutions for Business
  • LinkedIn Profile for Conversocial Social Customer Care Solutions for Business

Trending at Conversocial

Banter Royalty: Ego Boosting, or Beneficial to Your Customer?

By Rachel Tran on Jul 22, 2013 12:35:00 PM

The new trend of brands engaging in tongue-in-cheek social conversations with other well-known companies is growing – but who does this really benefit?

Tweet about Tescovoicmail

Is it for our (the customers’) viewing pleasure, or is it merely an ego boosting shot to get one up on another company, even if the two involved are in very different industries?

Brands who are successful on social media are usually the ones who are not only great at responding and resolving customer service queries online, but also the ones who are able to sympathise and converse with customers with a genuine human touch. But, more recently, it seems that conversations with customers have taken a backseat, as more companies get involved with conversations pitted against each other to see who comes out on top as Banter King. 

Tesco’s and 02 have claimed their space as Banter Royalty on Social Networks, but many more brands are ready to battle it out with them for the top spots with ever wittier, and more “bants”, tweets.

Nando’s vs. Royal Mail

Nando’s recently received a complaint from a customer, Jeremy Cole, on Twitter and responded with an apology and a gift voucher. When Jeremy received the apology sans gift voucher via Royal Mail, he resorted to Twitter and accused them of theft. Nando’s resolved the issue online, but were not satisfied with Royal Mail’s antics and suggested they draw Jeremy a chicken as an apology - the banter gauntlet was thrown down, and Royal Mail duly obliged.

Image oa we're sorry

Innocent Drinks vs. O2 vs. Tango vs. Betfair

Quite possibly the strangest bunch of companies to engage with each other on social media. O2 have recently launched the #bemoredog campaign, and saw an opportunity to hijack Innocent Drinks’ tweet of a dog standing over a “No Dogs Allowed” sign. This witty response invited customers and brands to get involved with the chit chat, with Betfair and Tango joining in and shareing images of funny dogs. Ultimately, O2 came out on top of this social bant-off, with the other brands simply adding to fuel to their new campaign.

Set of tweets

Tesco Mobile vs. O2

Two mobile phone companies going head to head…in a Twitter rap battle. After the whole #bemoredog Twitter back and forth with various brands, O2 tried to re-enact this banter with a competitor, Tesco Mobile. This time round, the joke ended up being on O2 as Tesco Mobile saw right through their attempt at some more viral marketing.

More tweets about Tesco and O2 Mobile

Witty tweets poking fun at other brands, and sometimes even at consumers, can be funny – but how far is too far? What happens if a consumer doesn’t take well to a funny response, and makes a formal complaint?

For now it seems to be all fun and games for brands having banter with each other. Customers seem to take well to the conversations, especially if it involves brands who are known for their wit on social, and are happy to get involved and engage with them. It’s a conversation starter, and when done in the right tone can be a great opportunity to spread the word about a company’s social media channels, but how long before a brand takes the “banter” too far, and it’s an offended customer, rather than a doodle of a chicken, that goes viral?

Topics: Social News, Brand Stories, Customer Service, Industry News

More in Social News

Post

By Jaclyn Fu
Feb 9, 2017 7:05:51 AM

Post

By Tamar Frumkin
Nov 14, 2016 3:52:12 PM

Post

By Tamar Frumkin
Sep 29, 2016 1:46:34 PM

Join The Conversation!