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Rob Grant

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Rob Grant

Rob is a Customer Success Manager in Conversocial's London office. He has worked in the social media space for over 5 years. Since moving to the UK from Canada, he has discovered that his love for travelling is only surpassed by his addiction to sports.

Whether it’s a beautiful day and the family is heading to a water park, or a rainy day and you’re off to the cinema, a growing number of customers will take to social to share their experiences. With this in mind it is imperative that your brand has a strategy in place to promote the good and convert the bad.

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The Ides of Summer: Three Fundamentals for an Effective Social Customer Service Strategy

By Rob Grant
May 15, 2014 4:01:06 AM
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