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Marie Rose

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Marie Rose

Marie works as a Social Media Associate at Walt Disney World. She was previously a Community Manager at Conversocial in 2012.

Social channels give customers a voice that they've never had before. But how does this change the way that companies deliver customer service?

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Adapting To Change: Six Ways Customer Service Is Evolving

By Marie Rose
Sep 24, 2012 3:57:00 PM
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This fall’s New York Fashion Week was the most social one to date. But with so many people talking fashion on Facebook and Twitter, are the brands talking back?

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Off the Runway: How Well Do High-End Brands Strut Their Stuff On Social Media?

By Marie Rose
Sep 21, 2012 3:54:00 PM
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In order for a growing social customer service team to run smoothly, management is key. Conversocial can help you keep track of performance so that your team can deliver the best social customer service possible.

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Managing a Social Customer Service Team With Conversocial

By Marie Rose
Sep 12, 2012 3:48:00 PM
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Whole Foods are well known for their high-quality organic food, but where do they fall on The Social Playing Field?

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The Social Playing Field: Whole Foods Hits a Homerun

By Marie Rose
Sep 11, 2012 3:41:00 PM
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Bitesize - The Definitive Guide to Social Customer Service: Part 10/10

Here's the final chapter in the series of bitesize posts from our 'Definitive Guide to Social Customer Service', a practical handbook for executing a Social Customer Service program from the ground up. You can download the guide in full here.

 

Social media opens companies up to a wealth of knowledge about their customers. The data provided through these social networks can give insight into which areas of the company are getting the most positive and negative customer feedback. This feedback will help companies to measure customer satisfaction and track key customer issues, in order to improve upon any issues and create a better customer experience.

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Customer Insight: Spotting Trends in Customer Comments on Social Media

By Marie Rose
Aug 31, 2012 3:32:00 PM
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As customer comments and tweets start racking up, you need to establish a team to respond to them. 

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Working Together: Collaborating With Your Team Inside Conversocial

By Marie Rose
Aug 29, 2012 3:29:00 PM
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When it comes to fashion specialty retailers, Nordstrom is one of the best. But how do they measure up when delivering social customer service? 

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The Social Playing Field: Nordstrom Takes a Swing

By Marie Rose
Aug 28, 2012 3:23:00 PM
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Bitesize - The Definitive Guide to Social Customer Service: Part 9/10

Here's part nine from the series of bitesize posts from our 'Definitive Guide to Social Customer Service', a practical handbook for executing a Social Customer Service program from the ground up. You can download the guide in full here.

 

For social customer service to get serious, that means one thing. Measurements. Taking your team and their service to the highest level means you need to know how to understand your performance and improve on it. Responsiveness and contact resolution are the best ways to understand how your team is handling the flurry of social customer queries.

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How to Set (and Achieve) Your Social Customer Service Targets

By Marie Rose
Aug 24, 2012 3:19:00 PM
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Last week in the Conversocial office, we decided to enjoy an indoor picnic of sorts, courtesy of The Co-operative Food. 

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The Co-operative Food Brings Joy to the Conversocial Office

By Marie Rose
Aug 23, 2012 3:17:00 PM
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