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Liz O'Brien

Liz O’Brien, Social Customer Service Lead at Pret A Manger, talks us through how Pret handled customer conversations on their busiest day of the year.

Some said it was the most anticipated day of the sandwich year, with over 13,000 people adding the date to their diaries. The return of Pret’s Christmas Lunch sandwich.

Now firstly, if you haven’t tried it then where have you been?

This year at Pret, we really wanted to amp up the excitement through our social channels, especially seeing as our customers have been tweeting about it since May! 

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The Return of Pret’s Christmas Sandwich

By Liz O'Brien
Dec 1, 2015 11:52:54 AM
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In September of this year Instagram hit the huge milestone of 400 million users, with more than 75 million of those users logging on daily. As we reach Instagram’s 5th birthday (October 6th) I’ve been thinking about my top 5 trends past and future, as well as what we’ve learned about ourselves and the platform. 

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5 Years of Instagram & Me

By Liz O'Brien
Oct 6, 2015 8:30:00 AM
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As I am sure you were aware, last month was the 5th Annual celebration of Mashable’s Social Media Day. Not wanting to miss out on the fun here at Conversocial, we decided to get involved and in true social media style asked our social community to submit a #Converselfie.

Said to be first coined in Australia in 2002, the selfie has become a social media phenomenon with millions of selfies being uploaded daily across social networks and the term was named Oxford Dictionary's word of 2013.

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Celebrating World Social Media Day the Conversocial Way!

By Liz O'Brien
Jul 18, 2014 6:22:00 AM
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