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Jessica Smith

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Jessica Smith

It is often said that ‘sorry’ is the hardest word to say. However, looking at some social media channels, it seems to be the easiest thing to say. Over and over, we see the word ‘sorry’ flooding our social feeds from companies and organisations. But is it always necessary?

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When saying 'sorry' is not enough

By Jessica Smith
Feb 21, 2018 6:57:00 AM
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