We love it when our customers get recognized for their great work.
In last weeks blog we discovered that, compared to two years ago, people are more likely to get in touch with customer care teams through private Social Messaging channels, such as Facebook Messenger and Twitter DM, than public ones. We continued our...
Congratulations to an impressive Conversocial customer, SquareTrade, for recognition as the best example of social media for customer service.
The holiday experience can be digital too, with a great social team to share it with
Haven Holidays is a well-loved brand. As one of the largest holiday providers in the UK, their customers are loyal, but social presented a brand new challenge that social media manager Lauren Stewart wanted to address quickly to keep the Haven customer experience a positive one.