We love it when our customers get recognized for their great work.
In last weeks blog we discovered that, compared to two years ago, people are more likely to get in touch with customer care teams through private Social Messaging channels, such as Facebook Messenger and Twitter DM, than public ones. We continued our...
This month, the British government released new legislation that will ban the use of premium rate 084 and 087 numbers by next summer.
You’ve determined where you are on the road to Social Customer Service Nirvana, and now looking to start build Social Engagement Hub to take your program to the next step.
Haven Holidays is the biggest holidays operator in the UK, providing holidays for over 2 million customers every year.
The future of the contact center is an ever-present question for companies wanting to meet and beat expectations for service in a progressively social world.
Last week saw the first instalment of our new webinar series, What is Conversocial?, kicking off with “How Should You Organize Your Social Engagement team”
Congratulations to an impressive Conversocial customer, SquareTrade, for recognition as the best example of social media for customer service.
The holiday experience can be digital too, with a great social team to share it with
Haven Holidays is a well-loved brand. As one of the largest holiday providers in the UK, their customers are loyal, but social presented a brand new challenge that social media manager Lauren Stewart wanted to address quickly to keep the Haven customer experience a positive one.