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Anna Drennan

We love it when our customers get recognized for their great work.

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Hertz: Using Twitter to Resolve Customer Complaints

By Anna Drennan
Jan 9, 2014 12:11:00 PM
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This month, the British government released new legislation that will ban the use of premium rate 084 and 087 numbers by next summer. 

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The Government says ‘No’ to 0870: could a more social contact centre be the answer?

By Anna Drennan
Aug 20, 2013 1:01:00 PM
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You’ve determined where you are on the road to Social Customer Service Nirvana, and now looking to start build Social Engagement Hub to take your program to the next step. 

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How to Level-up from Contact Centre to Social Engagement Hub

By Anna Drennan
Jul 1, 2013 12:16:00 PM
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Haven Holidays is the biggest holidays operator in the UK, providing holidays for over 2 million customers every year. 

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Case Study: How Haven Holidays Took Customers from Like, to Love, to Lifetime Value

By Anna Drennan
Jun 26, 2013 12:13:00 PM
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All The Small Things: Why First Great Western Turned to Twitter for Customer Feedback

By Anna Drennan
May 8, 2013 12:18:00 PM
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The future of the contact center is an ever-present question for companies wanting to meet and beat expectations for service in a progressively social world. 

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Infographic: Customers Crave Personalized Support in a Social World

By Anna Drennan
May 2, 2013 11:31:00 AM
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Last week saw the first instalment of our new webinar series, What is Conversocial?, kicking off with “How Should You Organize Your Social Engagement team”

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Video: How to Organize Your Social Engagement Team with Conversocial

By Anna Drennan
Apr 30, 2013 12:41:00 PM
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Congratulations to an impressive Conversocial customer, SquareTrade, for recognition as the best example of social media for customer service.

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Good Job SquareTrade! Award-winning social customer service

By Anna Drennan
Apr 12, 2013 10:53:00 AM
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The holiday experience can be digital too, with a great social team to share it with

Haven Holidays is a well-loved brand. As one of the largest holiday providers in the UK, their customers are loyal, but social presented a brand new challenge that social media manager Lauren Stewart wanted to address quickly to keep the Haven customer experience a positive one.

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From 'Like' to Love: Haven Holidays On Social

By Anna Drennan
Apr 5, 2013 10:51:00 AM
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