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A Snap Shot of Conversocial’s 2013: What a Year!

By Rachel Tran on Dec 24, 2013 8:25:00 AM

Season’s Greetings everyone! 2013 was the year that social customer service finally took centre stage, being recognised as a fundamental part of the customer journey that is here to stay; something Conversocial has been advocating for the last few years.

As the year draws to a close, we look back at some of our greatest successes of 2013.

Growing Team

In 2011 we set up home in our office right by London’s Silicon Roundabout with a team of 13.

2012 saw us expand State-side in New York with a team of five.

As 2013 draws to a close, the number of Conversocialites has grown even more - we are now 50 strong!

We are constantly on the lookout for the most talented and ambitious individuals who want  to grow as we do.  Fancy joining our team? Keep your eyes peeled on the latest vacancies here.

Conversocial Performance Tracker

This year saw us launch a new tool, Conversocial Performance Tracker – a free to use tool which ranks your customer performance on Twitter against competitors.  It is one of the most exciting 2013 releases for us and exactly what the social customer service industry has been waiting for. Get vital statistics for Twitter customers about your brand, or your competitors. Try it out for yourself today.

Webinars and Events

By being experts in our field and working with pioneers in social customer service across the world for the last few years, we have been able to gain and share a wealth of knowledge through successful events and webinars held throughout 2013. Look back on:

· The Twelve Days of Social Customer Service

·The Social Media for Customer Service Summit in New York

·Preparing Social Customer Service for the Holiday Surge Event with WGSN

·Social Media Week: Delivering Effective Social Customer Service

·Social Customer Service Benchmark

Stay posted for even more thought leadership webinars and events bringing together industry leaders, businesses and their social media and customer service professionals next year.

Our Customers

What a successful year it has been for our customers! It is so great to hear about our customers winning awards and being recognised for their social customer service efforts, as well as their day to day successes. This year has seen an explosion of awards presented to the likes of TescoAvea and SquareTrade.

Conversocial Cares

Spending as much time as we do ensuring all our customers are happy and constantly striving to have the best social customer service solution on the market, it can be easy to be stuck in our own little digital world.

However at Conversocial we think it is of equal importance to give back to the community and charities we believe in.

This year has seen us donate to the Red Cross Appeal, Make a Wish Foundation in the U.S., as well as hosting an office end of year bake sale to raise money for NSPCC’s Christmas Call for Help.  Not only have we donated to these great charities, our New York team also took time out of their Thanksgiving Day to help out a local food bank. But that’s not it! The Conversocial team, as well as many others, have generously sponsored me to run 10K  on Christmas Day to help raise money for Save the Children’s Typhoon Haiyan Children's Relief Fund (donations are still welcome, please help if you can!).

A massive thank you to our customers, old and new for joining us on our journey in 2013. Here’s to the New Year – wishing you all a successful  2014 and the years to come. Happy Holidays from all of us at Conversocial.

Topics: Customer Service

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