Latest 01 Dec 2020 | Customer Service | 5 minute read 5 Reasons Conversational Data Should Influence Every CX Strategy Listen to Intercom's Des Traynor sing the praises of conversational data and the huge impact the insights it provides can have on your CX strategy Read Article
26 Nov 2020 | Customer Service | 10 min read Now is the Time: Let Messaging & Conversational CX Lead the Way Conversocial's CEO Ido Bornstein-Hacohen's presentation at the Reuters Customer Service and Experience 2020 conference on Messaging and Conversational CX
20 Nov 2020 | Industry News | 4 min read Long Covid: The long term effect Covid-19 has had on the retail industry, and the meaning of a ‘Digital Christmas’ for retailers. Digital Christmas: The Long-term Effect of COVID on Retail | Conversocial
19 Nov 2020 | Customer Service | 6 min read Retailers, Are You Ready for a Digital Christmas? Retailers are facing an uncertain Christmas across the world, with Covid trying to dull all festive cheers. Embracing digital solutions is the best way they can survive.
18 Nov 2020 | Messaging Channels | 2 min read This Week: Conversocial Featured As CIO Review's 'Messaging Experts' In this week's Conversation Round-up, Ido covers Messenger's merging with Instagram and significant news from the retail industry.
18 Nov 2020 | Customer Service | 2 min read Nearly 70% Of Consumers Moved to Messaging During the Pandemic In a year of upheaval consumers and brands have had to adapt their habits to suit the circumstances. It turns out many people don't want to go back.
16 Nov 2020 | Social Messaging | 6 min read Conversocial Featured As CIO Review's 'Messaging Experts' The CIO Review featured Conversocial's CEO Ido Bornstein-HaCohen on its cover this month, as the magazine focused on conversational platforms.
13 Nov 2020 | Messaging Channels | 7 min read Which Major Companies Use Apple Business Chat? With 1.5bn devices worldwide, Apple have a huge potential audience for their business messaging service, so it's time to look at which businesses use Apple Business Chat, and why.
12 Nov 2020 | Messaging Channels | 3 min read This Week: Lessons From The C-Suite In this week's Conversation Round-up, Ido covers Messenger's merging with Instagram and significant news from the retail industry.
10 Nov 2020 | Company News | 3 min read Succeeding In The C-Suite - By Conversocial's CRO I recently had the chance to speak on a panel, alongside 3 other amazing female execs about how to succeed as an exec and wanted to share my thoughts.