Latest 30 Sep 2020 | Messaging Channels | 2 minute read This Week: Facebook's mission to become masters of customer engagement In this week's Conversation Round-up, Ido covers Facebook Shops and its impact on e-commerce during and beyond the pandemic. Read Article
28 Sep 2020 | Customer Service | 4 min read Why Invest in CX During a Recession Consumers tend to consume less in a recession, so it's vital brands invest in CX to ensure a loyal and happy customer base.
25 Sep 2020 | Messaging Channels | 4 min read Messaging Channels are the Future of Marketing For one Conversocial brand partner, their CAC decreased by up 55% compared to traditional marketing acquisition channels.
18 Sep 2020 | Customer Service | 4 min read The Future of Customer Experience Management It's a very different world from 12 months ago and companies need to adapt their CX strategies. Check out our 5 predictions for how the industry will change.
17 Sep 2020 | Company News | 2 min read Conversocial Now FSQS Certified Conversocial has successfully completed the rigorous Hellios FSQS certification process, a benchmark used by major UK banks and financial institutions.
17 Sep 2020 | Customer Service | 2 min read This Week: Move to Messaging with Google's Business Messages In this week's Conversation Round-up, Ido covers Google Business Messages.
02 Sep 2020 | Customer Service | 4 min read This Week: A deeper look at Messenger’s Guest Mode, Facebook Shops, Instagram Checkout & more In this week's Conversation Round-up, Ido covers Messenger Guest Mode updates.
14 Aug 2020 | Messaging Channels | 4 min read Why You Should Move to Facebook Messenger Facebook Messenger
12 Aug 2020 | | 2 min read Facebook Messenger now lets brands talk to everyone, regardless of having a Facebook account Facebook's “Guest Mode” is part of the latest update to the Messenger chat plugin, which allows businesses to seamlessly connect with more customers, regardless of their browser, device, or Facebook ...
11 Aug 2020 | Customer Service | 3 min read This Week: A major update to the Facebook Chat Plugin In this week's Conversation Round-up, Ido covers Facebooks Chat Plugin updates.