Latest 28 May 2020 | Customer Service 7 Ways Messaging and Automation Can Help Retailers Prepare for Re-opening As COVID-19 lockdowns begin to ease around the world, we looked at some of the ways retailers can leverage messaging and automation to help customers. Read Article
26 May 2020 | Company News This Week: How COVID has Changed Contact Centers and Facebook's Big Move to Ecommerce In this week's Conversation Round-up, Ido takes a look a the lasting effect of COVID-19 on contact centers and some of Facebook's big industry moves
22 May 2020 | Best Practices Introducing The State of Customer Experience 2020 Report Customers have gone digital, ditching traditional channels and moving to messaging. This is the new normal.
15 May 2020 | Messaging Channels SMS vs Messaging: 4 Reasons Why Messaging is the Future Our SVP of Marketing, Shane Mac, explains why SMS is redundant and why messaging platforms are the perfect channel for brands to deliver rich customer experiences.
14 May 2020 | Bots and Automation Cathy Pearl's 6 Top Tips for Designing a Chatbot Should you name your chatbot? Does it have a gender? What language does it use? We take a look at 6 top tips for designing your first chatbot.
05 May 2020 | Company News This Week: The Lasting Effect of COVID-19 on Digital Customer Experience In this week's Conversation Round-up, Ido takes a look a the lasting effect of COVID-19 on digital cx and Facebook's largest acquisition since WhatsApp.
30 Apr 2020 | Messaging Channels Why Traditional CX Channels Feel Like Groundhog Day There's nothing worse than having to repeat yourself every time you speak to customer support. Ido takes a look at how traditional channels are failing customers and why messaging provides the ...
22 Apr 2020 | Company News Conversocial Launches New All-In-One Messaging Suite Combining AI, Bot and Human-Agent Engagement We are launching our new platform offering - the all-in-one suite for agents, automation, customer notifications and analytics, with unlimited seats.
22 Apr 2020 | Company News Introducing: The Conversational Customer Experience Platform The all-new Conversational Customer Experience Platform by Conversocial brings together key capabilities into a single suite that enables brands to engage throughout the customer journey via ...
22 Apr 2020 | Best Practices Why Unlimited Seats is the Ultimate Contact Center Superpower Here's the story of how and why we changed our pricing model to a volume-based approach with unlimited seats.