12 Oct 2021 |
Intelligent Automation
| 6 min read
Airline Conversational Intent Data: Combatting the New Contact Center Surge Through Intelligent Automation
Find out how to handle the surge in customer conversations hitting the airline industry with our industry data deep dive.
30 Sep 2021 |
Messaging Channels
| 4 min read
Introducing The Conversational Marketing Playbook: Why Messaging Channels are a Marketer's Best Tool
Conversocial's Conversational Marketing playbook, your guide to using messaging channels for exceptional customer engagement through continuous meaningful conversations.
23 Sep 2021 |
Customer Service
| 5 min read
This Week: Messenger and WhatsApp Open Up for Easier Customer Engagement
In this week's Conversation Round-up, Ido looks at how Facebook's smaller rivals can capitalize on the digital shift in consumer habits.
22 Sep 2021 |
Customer Service
| 20 min read
Building Customer Relationships With Dan Gingiss and Jason Valdina
Conversocial's Snr Director of Product Marketing and Partnerships Jason Valdina sits down with 'The Experience Maker' Dan Gingiss to discuss building customer relationships.
14 Sep 2021 |
Messaging Channels
| 5 min read
5 Best Practices for Building Customer Relationships With Messaging Channels
Retaining customers is as vital as attracting new ones, brand that use messaging channels for building customer relationships are already ahead of their competitors.
08 Sep 2021 |
Customer Service
| 3 min read
This Week: How Facebook's Challengers can Capitalize on Covid-19’s Digital Ad Boom
In this week's Conversation Round-up, Ido looks at how Facebook's smaller rivals can capitalize on the digital shift in consumer habits.
27 Aug 2021 |
Customer Service
| 7 min read
15 Most Useful Chatbot Features
Bot popularity is growing but what makes them actually useful to a customer experience strategy?
17 Aug 2021 |
Customer Service
| 5 min read
Why Consumers Shifting to Digital Channels Means Your Travel Brand Should Embrace Conversational CX
As changing consumer habits combine with more passengers starting fly and take the train, the customer engagement landscape looks very different to pre-pandemic.
10 Aug 2021 |
Industry News
| 3 min read