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Latest 09 Dec 2019 | Bots and Automation

Do Customers Mind Chatting with a Chatbot?

Chatbots have a key role to play in modern customer service. But what do your customers think of them and in what scenarios are they most suitable?
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03 Dec 2019 | Best Practices

Introducing the 7th Conversocial Definitive Guide

The latest edition of our Definitive Guide arms you with the tools you need to make messaging your most effective and efficient customer service channel.
26 Nov 2019 | Company News

This Week: our new Autocomplete feature and Facebook Pay launch

In this week's Conversation Round-up, Ido announces the release of Message Autocomplete, the latest feature to hit the Conversocial Agent Workspace
20 Nov 2019 | Customer Service

How to Write a Customer Service Job Ad for Agents with Social Smarts

Great customer service happens when you get the right people on your team. Here’s how to write a job description that will attract the right candidates.
13 Nov 2019 | Company News

This Week: The Two Words That Turn Off Gen-Z

In this week's Conversation Round-up, Ido takes a look at the launch of WhatsApp's new Catalogs feature and shares his thoughts on catering to Gen Z
30 Oct 2019 | Company News

This Week: Unichannel vs. Omnichannel and the Conversocial Client Advisory Board

In this week's Conversation Round-up, Ido discusses the benefits of a unichannel customer service strategy and reflects on our Client Advisory Board
30 Oct 2019 | Customer Service

Why Unichannel Outperforms Omnichannel in Customer Service

Chris explains why a unichannel approach to customer service is the intelligent solution for brands that put customers first.
24 Oct 2019 | Customer Service

How the Service Index is Going to Revolutionize Customer Experience

Find out how we plan to revolutionize how brands think about their customer service channels with the launch of the Service Index.
17 Oct 2019 |

This Week: What We Learnt at the Facebook Partner Summit

In this week's Conversation Round-up, Ido feeds back on the latest Facebook Partner Summit and fills us in on the latest Messenger developments.
10 Oct 2019 | Customer Service

Introducing: The Definitive Guide to Customer Service in the Era of Messaging & Automation for the Airline Industry

Discover how airlines can future-proof their customer service by leveraging the power of messaging and intelligent automation.

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