Latest 07 Jun 2019 | Best Practices

What’s The Right Bot For Your Brand?

With the dawn of automation, it is easy for businesses to get excited about the possibilities that bots bring. But what bot is best for your brand?

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04 Jun 2019 | Facebook

Facebook CEO: Encrypted Chat is the Future

The way we communicate online has changed dramatically in the past few years. After decades of sharing, people now prefer to keep conversations private.

10 May 2019 | Industry News

Part 2: Facebook Doubles Down On Business Messaging at F8

In part 2 of this blog series, we continue to dive into the roundup from this year's F8.

08 May 2019 | Industry News

Facebook Doubles Down On Business Messaging at F8

With F8 wrapped up for this year, the clear message from Zuckerberg is that "the future is private."

01 May 2019 | Bots

6 Consumer Truths About Chatbots

Chatbots have taken the tech industry by storm. As the hype for both business and recreational chatbots has increased, it can be tough to tell how widely they’re actually used, or what they’re used ...

25 Apr 2019 | Customer Experience

A Brief History of Bots for Busy People

If you haven’t deployed a customer support chatbot yet, chances are you’re considering it. Bots functionality has advanced rapidly over the past few years. But where did it all begin?

12 Apr 2019 | Customer Experience

The Future of AI in Customer Experience

AI in all its varieties – machine learning, neural networks, and natural language processing (NLP) – can help your customer support team resolve complaints and delight customers.

08 Apr 2019 | Infographic

Infographic: The State of Digital Customer Experience in 2019

In the past year, the CX domain has transformed. These are Conversocial's top 5 2018 vs 2019 changes to customer expectations.

02 Apr 2019 | Bots

11 Characteristics of a Super Useful Chatbot

Bot popularity is growing but what makes them actually useful to a customer experience strategy?

27 Mar 2019 | Customer Experience

How Thomas Cook Has Created a Successful Customer Experience Strategy Built For Messaging Channels

Travel brands have to be prepared for the unexpected if they want to win over customers. This is how Thomas Cook has created a successful CX strategy fit for the digital age.

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