Latest 20 Sep 2018 | Messenger

Why Messaging Will Only Become More Important as a Service Channel

The industry’s largest providers – Facebook Messenger and WhatsApp – are helping to standardize messaging support, strengthen consumers’ trust in messaging as a channel, and make apps the de facto place to get help.

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Should Brands Announce Using Consumer-Facing Chatbots?

How then can the customer service industry reconcile consumers’ stated preferences with chatbots’ inexorable and continued rise? How exactly should a brand announce that it’s launching a ...

Conversocial Wins Digiday Technology Award for 'Best CRM Platform' of 2018

Conversocial is honored to be named ‘Best CRM Platform’ winner in the 2018 Digiday Technology Awards. The media company and publisher Digiday announced winners on Facebook Live last week and will ...

04 Sep 2018 | Messenger

How Brands Can Outwit Nimble Startups with Facebook Messenger Support

The fact that smartphones have devoured the world isn’t news. Almost every brand now exists in pixelated form on mobile devices. What is news is that this digitization has led to a sort of ...

22 Aug 2018 | Millennials

Why 39% of Customers Feel That Brands Aren’t Meeting Their Expectations

More than one third of all consumers – 39 percent – feel that brands aren’t meeting their expectations for online customer service according to a Conversocial study.

10 Aug 2018 | Industry News

This week: 20 Companies With the Best Support, CX in 2022, and Top Trends

This week: 20 Companies With the Best Support, CX in 2022, and Top Trends

09 Aug 2018 | Facebook

Why 2018 is the year of Facebook Messenger

“2018 will be the year that Messenger becomes the most important channel for brands, companies, retailers, and individuals to interact with their audiences.”

02 Aug 2018 | Industry News

What WhatsApp Recent Announcement Means For Your Brand

With more than 1.5 billion monthly active users on WhatsApp, businesses have been highly anticipating the announcement of an API that will enable them to interact with their customers over the app.

31 Jul 2018 | Social Messaging

Customer Experience Trends for 2019: Building the Organization of the Future

Our new survey, produced in partnership with Corinium, of global customer experience leaders highlights clear trends in the future of customer care.

25 Jul 2018 | Social Messaging | 4 min read

6 Customer Support Trends for 2018

Digital support, one could say, is finally coming of age, but challenges still abound. Here’s what’s just around the corner in 2018.

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