08 Sep 2021 |
Customer Service
| 3 min read
This Week: How Facebook's Challengers can Capitalize on Covid-19’s Digital Ad Boom
In this week's Conversation Round-up, Ido looks at how Facebook's smaller rivals can capitalize on the digital shift in consumer habits.
27 Aug 2021 |
Customer Service
| 7 min read
15 Most Useful Chatbot Features
Bot popularity is growing but what makes them actually useful to a customer experience strategy?
17 Aug 2021 |
Customer Service
| 5 min read
Why Consumers Shifting to Digital Channels Means Your Travel Brand Should Embrace Conversational CX
As changing consumer habits combine with more passengers starting fly and take the train, the customer engagement landscape looks very different to pre-pandemic.
10 Aug 2021 |
Industry News
| 3 min read
Verint is Expanding its Cloud Platform Capabilities to Help Brands Accelerate Digital-First Customer Engagement
Conversocial Acquisition Will Enhance Verint Customer Engagement Platform with Additional Social and Messaging Channels and Further Expand its Conversational AI Capabilities
03 Aug 2021 |
Messaging Channels
| 5 min read
8 Ways to Use SMS for Customer Experience
SMS is the universal platform that every mobile phone owner has access to, it's a universal channel that brands can use to create amazing conversational customer experiences.
27 Jul 2021 |
Messaging Channels
| 6 min read
Why Loyalty is More Important Than Acquisition for Retailers in a Post-Covid World
As the world emerges from Covid-19 restrictions, consumer habits have changed. They demand convenience and it's the most important thing for customer retention.
20 Jul 2021 |
Messaging Channels
| 4 min read
How to Engage Customers on Instagram
Instagram is the social platform that should be an eCommerce brand's dream - here's our guide on how to utilize its reach to engage your customers.
14 Jul 2021 |
Best Practices
| 4 min read
Airline Conversocial Intent Data: What Customer Conversations Mean for Airlines
In our second industry deep dive, we analyze the airline industry and their customers' top conversation intents.
13 Jul 2021 |
Customer Service
| 6 min read