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Latest 21 Jan 2019 | Digital Customer Care

The Move to Messenger: Why a Solely Public CX Strategy is Outdated

How can brands go about providing an innovative customer service to increase the overall CX and help serve customers more efficiently than ever before?
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15 Jan 2019 | CX Equation

Brands New Year's Resolution: Break the CX Equation

Customer experience executives will no longer be forced to choose between great customer experience and lowest cost-to-serve. But brands will only break the CX Equation if...
08 Jan 2019 | Digital Customer Care

What Are The Top Customer Service Stats and Trends For 2019

Moving forwards into 2019, as customer expectations continue to climb, the success of a brand will ultimately mean navigating the complex customer-centric marketplace! But how will the customer ...
03 Jan 2019 | Social Messaging

Should Brands Offer Home Assistant Support?

It’s no longer enough for a brand to just advertise through smart speakers – companies need to be a real-time resource for their audience through audio platforms as well.
12 Dec 2018 | Social Messaging

Welcome to the Rise of the Bullshit Proof Consumer

With new social messaging channels opening up for business (including Whatsapp and Apple Business Chat) and the rapid development of artificial intelligence, it’s becoming easier and easier to ...
10 Dec 2018 | Intelligent Automation

8 Non-Obvious Uses For Chatbots

Chatbots may have been over-hyped at first, but as artificial intelligence improves, their usefulness as a support tool has grown increasingly clear.
03 Dec 2018 | Thought Leadership

Introducing the 6th Definitive Guide to Customer Service in the Era of Social Messaging

The latest in Conversocial's series of comprehensive annual analysis of your customers' digital care expectations. Our 2019 Definitive Guide will help you prepare for the Era of Social Messaging with ...
07 Nov 2018 | Social Messaging

Top Tips: How Subscription Businesses Can Reduce Cancellations by Investing into Social Messaging

Customer care plays an incredibly essential role in minimizing cancellations for subscription boxes by keeping customers happy should they encounter any problems, and persuading them to stay if ...
05 Nov 2018 | Digital Customer Care

What Caused 3 Major Brands to Adopt Digital Support?

We live in the digital age. Nowadays, any brand that wants to ride the wave of success has to be digitally innovative in order to meet the rising expectations of the ‘always-on’ digital, mobile ...
02 Nov 2018 | Social News

Private Messaging Bound to Eclipse Other Channels

Private messaging platforms such as WhatsApp, Messenger and WeChat are overtaking the more standard social channels and are bound to eclipse other service channels.

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