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Latest 12 Dec 2018 | Social Messaging

Welcome to the Rise of the Bullshit Proof Consumer

With new social messaging channels opening up for business (including Whatsapp and Apple Business Chat) and the rapid development of artificial intelligence, it’s becoming easier and easier to provide an effortless customer service experience without needing to just spend more money on agents.
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10 Dec 2018 | Intelligent Automation

8 Non-Obvious Uses For Chatbots

Chatbots may have been over-hyped at first, but as artificial intelligence improves, their usefulness as a support tool has grown increasingly clear.
03 Dec 2018 | Thought Leadership

Introducing the 6th Definitive Guide to Customer Service in the Era of Social Messaging

The latest in Conversocial's series of comprehensive annual analysis of your customers' digital care expectations. Our 2019 Definitive Guide will help you prepare for the Era of Social Messaging with ...
07 Nov 2018 | Social Messaging

Top Tips: How Subscription Businesses Can Reduce Cancellations by Investing into Social Messaging

Customer care plays an incredibly essential role in minimizing cancellations for subscription boxes by keeping customers happy should they encounter any problems, and persuading them to stay if ...
05 Nov 2018 | Digital Customer Care

What Caused 3 Major Brands to Adopt Digital Support?

We live in the digital age. Nowadays, any brand that wants to ride the wave of success has to be digitally innovative in order to meet the rising expectations of the ‘always-on’ digital, mobile ...
02 Nov 2018 | Social News

Private Messaging Bound to Eclipse Other Channels

Private messaging platforms such as WhatsApp, Messenger and WeChat are overtaking the more standard social channels and are bound to eclipse other service channels.
01 Nov 2018 | WhatsApp

WhatsApp with the Future of Social Care?

Social customer service has an 800-lb gorilla in the room that's finally ready to talk.
30 Oct 2018 | Best Practices

Managing Crises in the Digital Age

Digital channels demand a new approach to a crisis. Corporate silence or blanket PR statements fail to satisfy expectations for the modern customer, not to mention the time it takes for a press ...
23 Oct 2018 | Best Practices

What Are Consumers Doing on Mobile Messengers?

Mobile messenger apps are undeniably hot. Nearly 80 percent of mobile users around the world have downloaded messaging apps like Facebook Messenger, WhatsApp, and WeChat, according to Adweek. But ...
03 Oct 2018 | Training

The Five Keys to Confident-Sounding Support Agents

Many of your employees are disengaged, and their apathy is tangible to customers, especially in the digital era, where agents double as brand ambassadors.

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