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Corporate Best Practices
10 Sep 2019 |
Adaptive Automation: Scaling Customer Service on Messaging Channels to Build the Organization of the Future
Our new white paper produced in partnership with Corinium highlights key trends in the future of customer service and automation.
Digital Customer Care
22 Aug 2019
Is Contacting Your Brand As Easy As Messaging A Friend?
How do you make communicating with a business just as easy as messaging a friend?
21 Aug 2019
Introducing the New Conversocial CTO: Iskandar Najmuddin
Read more about the appointment of Iskandar Najmuddin who brings 20 years of experience in web technologies to the CTO role at Conversocial.
25 Jul 2019
What Tone Should Your Chatbot Take?
Your chatbot’s ‘voice’ can make or break customer interactions. What’s appropriate depends on the situation, but being conversational is always bound to be a winner...
19 Jul 2019
| 4 min read
The Top Drain On Contact Center Profitability
Despite their long-standing reputation as cost centers, customer service teams can now drive a lower cost to serve if treated right. In the age of the customer, every touchpoint is an opportunity to ...
17 Jul 2019
How Are Consumers Reacting To Chatbot Led Care?
When it comes to chatbots, we know that most brands are in favor of them, but how do consumers feel?
03 Jul 2019
9 Favorite Thought Leaders In CX Chatbots
As customer support chatbots rise in popularity several thought leaders have risen to guide the conversation. These are our top 9.
02 Jul 2019
Joshua March, Conversocial CEO and Founder: Passing On The Torch
A big announcement from Conversocial's CEO, Joshua March...
07 Jun 2019
What Is The Right Bot For Your Brand?
With the dawn of automation, it is easy for businesses to get excited about the possibilities that bots bring. But what bot is best for your brand?
04 Jun 2019
Facebook CEO: Encrypted Chat is the Future
The way we communicate online has changed dramatically in the past few years. After decades of sharing, people now prefer to keep conversations private.
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