Latest 12 Aug 2020 | | 2 minute read Facebook Messenger now lets brands talk to everyone, regardless of having a Facebook account Facebook's “Guest Mode” is part of the latest update to the Messenger chat plugin, which allows businesses to seamlessly connect with more customers, regardless of their browser, device, or Facebook login status. Read Article
11 Aug 2020 | Customer Service | 3 min read This Week: A major update to the Facebook Chat Plugin In this week's Conversation Round-up, Ido covers Facebooks Chat Plugin updates.
10 Aug 2020 | Messaging Channels | 2 min read Reach even more customers with the updated Facebook Chat Plugin A guest post from Facebook's Jenny Li introducing the updated Facebook Chat Plugin.
07 Aug 2020 | Messaging Channels | 4 min read Why You Should Move to WhatsApp Business WhatsApp Business offers brands the ability to provide their customers with a more simplified, reliable and efficient level of customer engagement.
04 Aug 2020 | Messaging Channels | 4 min read Why You Should Move to Apple Business Chat Why Should Brands Care About Apple Business Chat? Simple. Apple Business Chat allows brands to communicate with their customers where they already are.
30 Jul 2020 | Messaging Channels | 4 min read Why Private Messaging Apps are Better For Engaging with Customers Than Your Own App We’ve seen many brands hide their messaging capabilities within their app rather than integrating with popular private messaging channels such as iMessage, WhatsApp and Messenger.
28 Jul 2020 | Messaging Channels | 5 min read Why Messaging is Better Than SMS The days of SMS are over. It's time for brands to move to messaging.
23 Jul 2020 | Customer Service | 6 min read Could Messaging Replace Your Website? The concept of website-less customer experience is perhaps a bit far off for most brands, but it could be the future.
16 Jul 2020 | Customer Service | 5 min read Messaging Is Better Than Phone Calls No one likes waiting on hold. Find out why smart brands are ditching the phone and moving to messaging.
16 Jul 2020 | Customer Service | 4 min read This Week: Is Facebook About to Change the Messaging Game? This week, Ido ponders the potential of WhatsApp and Messenger coming together via cross-functionality.