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Latest 27 Feb 2020 | Company News

This Week: Airline Closes Call Centers, Conversational AI Breakthrough and Key Messaging Stats

In this week's Conversation Round-up, Ido takes a look at the airline closing its call centers and Google's attempt to perfecting the conversational chatbot.
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20 Feb 2020 | Best Practices

Measuring the Effectiveness of Your CX Service Channels

The Service Index gives you a tangible metric to compare your CX service channels (and prove the effectiveness of messaging and automation)
14 Feb 2020 | Bots and Automation

How Better Chatbots Lead to Better Customer Experience – Conversocial

It's no longer a choice of bots or humans when structuring your customer experience. Customers want both.
11 Feb 2020 | Company News

This Week: What Facebook's Earnings Mean for the Future of Private Messaging

In this week's Conversation Round-up, Ido delves into Facebook's earnings and discusses what it means for the future of private messaging.
03 Feb 2020 | Bots and Automation

Why Human Customer Agents Should Love Bots

Why customer experience agents should embrace bots and use them to deliver exceptional service.
31 Jan 2020 | Company News

This Week: Apple Business Chat Hits its Stride

In this week's Conversation Round-up, Ido looks at Facebook's plan to halt advertising on WhatsApp and how that aligns with the privacy-first plans for the platform.
21 Jan 2020 | Best Practices

AI in Sales Podcast - Unifying Humans and Bots for Exceptional Customer Experiences

Ido sits down with Victor Antiono of the AI in Sales podcast to discuss how Conversocial blends humans and bots to deliver exceptional customer experiences
08 Jan 2020 | Best Practices

6 Messaging Trends to Watch Out for in 2020

Our CEO Ido discusses the 6 trends he believes will shape the evolution of customer messaging in 2020.
13 Dec 2019 | Company News

This Week: 120 AI Predictions, Gen Z and Messaging

In this week's Conversation Round-up, Ido announces the release of Message Autocomplete, the latest feature to hit the Conversocial Agent Workspace
09 Dec 2019 | Bots and Automation

Do Customers Mind Chatting with a Chatbot?

Chatbots have a key role to play in modern customer service. But what do your customers think of them and in what scenarios are they most suitable?

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