12 Jan 2021 |
Messaging Channels
| 6 min read
5 Messaging Trends to Watch Out For in 2021
Find out what Conversocial is expecting to be the 5 biggest trends in messaging apps to look out for in 2021.
17 Dec 2020 |
Messaging Channels
| 2 min read
Why Does Engagement Through Messaging Matter to Customer Experience Executives?
Our Definitive Guide to Customer Experience 2021 looks at how to provide exceptional CX across the customer lifecycle, here we examine a couple of touchpoints that messaging channels can improve.
15 Dec 2020 |
Customer Service
| 2 min read
Why Does Customer Care Through Messaging Matter to Customer Service Execs?
Our Definitive Guide to Customer Experience 2021 looks at how to provide exceptional CX across the customer lifecycle, here we dive into how messaging can be used for customer care.
11 Dec 2020 |
Bots and Automation
| 2 min read
Why Does Customer Acquisition Through Messaging Matter for Marketers?
Our Definitive Guide to Customer Experience 2021 looks at how to provide exceptional CX across the customer lifecycle, here we dive into how messaging can be used for customer acquisition.
08 Dec 2020 |
Customer Service
| 4 min read
Introducing: Conversocial's Definitive Guide To Customer Experience 2021
Truly great CX happens throughout the entire customer lifecycle. Find out how to use messaging channels for providing exceptional experiences across the buyer journey.
03 Dec 2020 |
Messaging Channels
| 2 min read
This Week: How To Prepare For The Digital Holidays
In this week's Conversation Round-up, Ido covers Messenger's merging with Instagram and significant news from the retail industry.
01 Dec 2020 |
Customer Service
| 5 min read
5 Reasons Conversational Data Should Influence Every CX Strategy
Listen to Intercom's Des Traynor sing the praises of conversational data and the huge impact the insights it provides can have on your CX strategy
26 Nov 2020 |
Customer Service
| 10 min read
Now is the Time: Let Messaging & Conversational CX Lead the Way
Apply Automation and Messaging to Break the CX/Cost Equation | Conversocial
20 Nov 2020 |
Industry News
| 4 min read