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Latest 07 Nov 2018 | Social Messaging

Top Tips: How Subscription Businesses Can Reduce Cancellations by Investing into Social Messaging

Customer care plays an incredibly essential role in minimizing cancellations for subscription boxes by keeping customers happy should they encounter any problems, and persuading them to stay if they’re thinking of leaving.
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05 Nov 2018 | Digital Customer Care

What Caused 3 Major Brands to Adopt Digital Support?

We live in the digital age. Nowadays, any brand that wants to ride the wave of success has to be digitally innovative in order to meet the rising expectations of the ‘always-on’ digital, mobile ...
30 Oct 2018 | Best Practices

Managing Crises in the Digital Age

Digital channels demand a new approach to a crisis. Corporate silence or blanket PR statements fail to satisfy expectations for the modern customer, not to mention the time it takes for a press ...
23 Oct 2018 | Best Practices

What Are Consumers Doing on Mobile Messengers?

Mobile messenger apps are undeniably hot. Nearly 80 percent of mobile users around the world have downloaded messaging apps like Facebook Messenger, WhatsApp, and WeChat, according to Adweek. But ...
03 Oct 2018 | Training

The Five Keys to Confident-Sounding Support Agents

Many of your employees are disengaged, and their apathy is tangible to customers, especially in the digital era, where agents double as brand ambassadors.
20 Sep 2018 | Social Messaging

Why Messaging Will Only Become More Important as a Service Channel

The industry’s largest providers – Facebook Messenger and WhatsApp – are helping to standardize messaging support, strengthen consumers’ trust in messaging as a channel, and make apps the de facto ...
18 Sep 2018 |

Should Brands Announce Using Consumer-Facing Chatbots?

How then can the customer service industry reconcile consumers’ stated preferences with chatbots’ inexorable and continued rise? How exactly should a brand announce that it’s launching a ...
12 Sep 2018 |

Conversocial Wins Digiday Technology Award for 'Best CRM Platform'​ of 2018

Conversocial is honored to be named ‘Best CRM Platform’ winner in the 2018 Digiday Technology Awards. The media company and publisher Digiday announced winners on Facebook Live last week and will ...
04 Sep 2018 | Social Messaging

How Brands Can Outwit Nimble Startups with Facebook Messenger Support

The fact that smartphones have devoured the world isn’t news. Almost every brand now exists in pixelated form on mobile devices. What is news is that this digitization has led to a sort of ...
22 Aug 2018 | Digital Customer Care

Why 39% of Customers Feel That Brands Aren’t Meeting Their Expectations

More than one third of all consumers – 39 percent – feel that brands aren’t meeting their expectations for online customer service according to a Conversocial study.

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