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What Will CX Look Like Post-COVID-19?

Ft: Dan Gingiss, CX Keynote Speaker

 

 

Get a cup of coffee, make yourself comfortable, and settle in for one of our favorite episodes of Conversations w/ Conversocial so far. Dan tackles just about aspect of modern customer experience, how it's evolving during the current pandemic, and how the landscape will look in the future. 

“You know, when people complain, they complain because they care. They complain because they have a legitimate issue that they want resolution on. And frankly, they're giving you as a company a second chance, a chance to resolve a problem. They're telling you, 'Hey, my expectations weren't met.'”

Dan Gingiss

CX Keynote Speaker

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