“You know, when people complain, they complain because they care. They complain because they have a legitimate issue that they want resolution on. And frankly, they're giving you as a company a second chance, a chance to resolve a problem. They're telling you, 'Hey, my expectations weren't met.'”
Dan Gingiss
CX Keynote Speaker
Keep The Conversation Going
Why Private Messaging Apps are Better For Engaging with Customers Than Your Own App
We’ve seen many brands hide their messaging capabilities within their app rather than integrating with popular private messaging channels such as iMessage, WhatsApp and Messenger.
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Why Messaging is Better Than SMS
The days of SMS are over. It's time for brands to move to messaging.
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Could Messaging Replace Your Website?
The concept of website-less customer experience is perhaps a bit far off for most brands, but it could be the future.
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