<img height="1" width="1" style="display:none;" alt="" src="https://analytics.twitter.com/i/adsct?txn_id=nu8l1&amp;p_id=Twitter&amp;tw_sale_amount=0&amp;tw_order_quantity=0"> <img height="1" width="1" style="display:none;" alt="" src="//t.co/i/adsct?txn_id=nu8l1&amp;p_id=Twitter&amp;tw_sale_amount=0&amp;tw_order_quantity=0">

What Will CX Look Like Post-COVID-19?

Ft: Dan Gingiss, CX Keynote Speaker

Get a cup of coffee, make yourself comfortable, and settle in for one of our favorite episodes of Conversations w/ Conversocial so far. Dan tackles just about every aspect of modern customer experience, how it's evolving during the current pandemic, and how the landscape will look in the future. 

 

 

“You know, when people complain, they complain because they care. They complain because they have a legitimate issue that they want resolution on. And frankly, they're giving you as a company a second chance, a chance to resolve a problem. They're telling you, 'Hey, my expectations weren't met.'”

Dan Gingiss

CX Keynote Speaker

Be part of The Conversation The Conversation

Get no-nonsense best practices & insight, to help shape your customer experience operation, delivered straight to your inbox.

Keep The Conversation Going

Why Private Messaging Apps are Better For Engaging with Customers Than Your Own App

Why Private Messaging Apps are Better For Engaging with Customers Than Your Own App

We’ve seen many brands hide their messaging capabilities within their app rather than integrating with popular private messaging channels such as iMessage, WhatsApp and Messenger.

Read more
Why Messaging is Better Than SMS

Why Messaging is Better Than SMS

The days of SMS are over. It's time for brands to move to messaging.

Read more
Could Messaging Replace Your Website?

Could Messaging Replace Your Website?

The concept of website-less customer experience is perhaps a bit far off for most brands, but it could be the future.

Read more