Ft: Dan Gingiss, CX Keynote Speaker
Get a cup of coffee, make yourself comfortable, and settle in for one of our favorite episodes of Conversations w/ Conversocial so far. Dan tackles just about aspect of modern customer experience, how it's evolving during the current pandemic, and how the landscape will look in the future.
“You know, when people complain, they complain because they care. They complain because they have a legitimate issue that they want resolution on. And frankly, they're giving you as a company a second chance, a chance to resolve a problem. They're telling you, 'Hey, my expectations weren't met.'”
CX Keynote Speaker
With Google Business Messages appearing in search results and Google Maps, business to consumer messaging is now mainstream.Read more
Listen to 5 of the key takeaways from our in-depth conversation with CX thought leader and keynote speaker Dan Gingiss.Read more
The global pandemic has changed just about every aspect of customer experience. Now more than ever, brands must embrace customer-centricity. Here's how.Read more