Ft: Dan Gingiss, CX Keynote Speaker
Get a cup of coffee, make yourself comfortable, and settle in for one of our favorite episodes of Conversations w/ Conversocial so far. Dan tackles just about aspect of modern customer experience, how it's evolving during the current pandemic, and how the landscape will look in the future.
“You know, when people complain, they complain because they care. They complain because they have a legitimate issue that they want resolution on. And frankly, they're giving you as a company a second chance, a chance to resolve a problem. They're telling you, 'Hey, my expectations weren't met.'”
CX Keynote Speaker
We’ve seen many brands hide their messaging capabilities within their app rather than integrating with popular private messaging channels such as iMessage, WhatsApp and Messenger.Read more
The days of SMS are over. It's time for brands to move to messaging.Read more
The concept of website-less customer experience is perhaps a bit far off for most brands, but it could be the future.Read more