Ft: Cathy Pearl, Head of Conversation Design Outreach at Google
We were so excited to have Cathy join us for the first live recording of Conversations w/ Conversocial. She chose the topic of Compassionate Conversational Experience which encapsulates both how we build empathy into automated conversations and how we can use such technology compassionately within society.
The recording is of the discussion in its entirety with the interview first and the Q&A section starting at 26:34.
Some of the resources referenced are available here:
“So a computer voice can talk forever without taking a breath, but people can't. So the places where I might pause to take a breath, it might be a good time to take a turn in the conversation because that's a chunk of information. ”
Head of Conversation Design Outreach at Google
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