Conversocial Acquires Assist to Create the Conversational Customer Experience Platform

Combine human agents with adaptive automation and the unique nature of messaging to delight your customers and transform sales, marketing, and customer service

“Conversocial’s customers have seen the volume of conversations taking place over messaging channels grow by more than 900 percent in the past few years. For brands to continue delivering a great experience to consumers at that kind of scale, automation is required. With Assist, we are now able to combine the best aspects of messaging automation and human interaction to make connecting with a business as easy as messaging a friend.”

Joshua March

CEO & Founder, Conversocial

This is why Conversocial, the leading digital customer experience platform, has acquired Assist, the AI-powered conversational commerce provider.

The key is Adaptive Automation: seamlessly combining humans & bots within Conversational Customer Experiences.

With best-in-class agent and bot messaging capabilities on one platform, the Assist acquisition makes Conversocial a CX game-changer.

Purpose-Built for Messaging

A platform conceived from the ground up to facilitate a single, continuous conversation with customers via messaging that revolutionizes your business through seamless, relationship-focused customer experiences.

Commerce Through Care

From awareness to commerce to support, seamlessly blend human and bot agents in the same conversation, leveraging intelligent prioritization, case management and rich integrations to deliver an exemplary CX.

Adaptive Automation®

Dynamic conversational experiences driven by Random Access Navigation (RAN) - a proprietary technology that gives customers the ability to navigate through intent and interaction history without a predefined path.

“The future isn’t about downloading another app. We are moving into a world where you can do everything with a brand with simply a conversation. A conversation that remembers your preferences, learns over time, and creates the best customer experience. A conversational customer experience. We now have an end-to-end solution to own the customer experience from marketing and sales all the way to service.”

Shane Mac

Chief Automation Officer, Conversocial

Working seamlessly together, bots & human agents can turn CX into your competitive differentiator.

The acquisition of Assist, pioneers in messaging automation, will allow Conversocial to offer scalable, conversational customer experiences that strike the right balance between adaptive automation and human support to all current and new customers.

Assist’s focus on smart, next-generation automation and chatbots coupled with Conversocial’s unified approach to new service channels sets a new industry standard for creating meaningful customer interactions that drive value.

“Innovation is in our company's DNA and we are committed to always being at the forefront of where consumers are going next. Assist pioneered the intelligent automation that has helped us successfully streamline and get to common platforms for our many conversational commerce initiatives. Customers choose the channel through which they want to engage with us and we are able to create meaningful interactions on a personal level, at scale. With change comes new opportunities and we look forward to working with Conversocial to tackle the next set of challenges in our efforts to continually enhance the shopping experience.”

Arnold Leap

CIO, 1-800-Flowers

Transform messaging channels into dynamic conversational customer experiences that shift based on intent and historical dialog.

Digital conversations should have the same flexibility of real-world conversation, with the ability to randomly switch topics and, in some cases, context.

Assist’s proprietary Random Access Navigation (RAN) technology gives consumers the ability to navigate without a predefined path. Breaking the model of forcing consumers through scripted tree-flows that don't result in a resolution.

“Digital service channels are central to our strategy at Aer Lingus, so we were excited to partner with Conversocial on the development of our tier-1 service bot. The bot provides automated updates to guests on the status of their flight. It’s particularly valuable during periods of travel disruption, and has helped us scale our digital care operation over social messaging channels. Through combining human agents with self-service through adaptive automation, Aer Lingus’ average response time has been significantly reduced”

Paul Buckley

Head of Social, Aer Lingus Airlines

Conversocial is the Conversational Customer Experience Platform

Learn how to turn customer experience into a competitive differentiator through the combined power of messaging and adaptive automation.

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