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Fearless Leadership.

We are a team of customer experience industry veterans who are passionate about helping brands turn customer service into a competitive differentiator.

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Executive Team

Ido Bornstein-HaCohen

Chief Executive Officer

Ido is Conversocial CEO where he is responsible for Conversocial's global strategy.

Ido joined Conversocial as COO in 2017 to oversee all commercial operations.    In 2019, Ido was appointed Conversocial’s CEO, expanding his operational responsibilities to include Conversocial’s global strategy. Before coming on board, Ido achieved significant success growing and scaling companies with more than 15 years of experience in executive leadership positions at LivePerson, and SAP.

Ido Profile

Mat Munro

Chief Product Officer

Mat leads the product and design teams at Conversocial where he oversees the implementation of the company's strategic vision.

With a background in Social Media, Gaming and Startups he founded his own company, Pollarize, in 2013 but after several years of growth had to close the doors on that enterprise. Most recently Mat sat on the Senior Exec team at VisualDNA as Creative Product Director before moving across to head up new projects as their Head of Consumer R&D. Mat has a Degree in Geological Science and a Masters in Film, which go together like sedimentary carbonate rocks and cheese.


Jamie Forseth

Chief Customer Officer

Jamie leads the global commercial teams at Conversocial.

Jamie joined Conversocial in 2015 after spending 3 years at Adobe, where she ran the Account Management team for their Social business. Before that she oversaw a team of Product Specialists for a Social Marketing start up, Context Optional prior to it being acquired by Efficient Frontier. Jamie is a graduate of the University of San Francisco, a bay area native, and proud mom to two young children.


Shane Mac

SVP of Strategic Partnerships

Shane Mac is SVP of Strategic Partnerships at Conversocial where he is responsible for leading Conversocial's platform relationships and developing the Conversocial partner network.

Prior to this role, Mac was the co-founder and CEO of Assist, the leading enterprise chatbot platform for messaging and voice, which was acquired by Conversocial in 2019. In that role, he developed technology that powered some of the world’s largest brands like 1-800-Flowers.com, Sephora, T-Mobile, Hyatt, Fandango, and the NBA; and launched the first-ever commerce experiences on Facebook Messenger and Google Assistant. Mac also helped pioneer a new way to build conversational experiences with Assist’s Random Access Navigation technology. His first startup, Gist.com, was one of the first social CRM companies and was acquired by BlackBerry in 2010.


Chris Venus

SVP of Professional Services and Enablement

Chris leads the Professional Services team at Conversocial, covering everything from in-depth strategic development, through to implementation, reporting and technical integrations to client systems.

Chris joined Conversocial in 2014 as head of PS in EMEA, stepping up to lead our Professional Services Team globally in 2016. Previously Chris built out and lead a professional services and support team for intranet company SORCE, specializing in internal communications and knowledge portals. Chris has a degree in Computer Science from Swansea University.


Board of Directors

Mike Hedger


Mike Hedger has a track record in building market-leading companies. Mike was previously CEO of email archiving company KVS from its inception in 1999 to its successful sale to Veritas for $225 million in 2004 (now Symantec Enterprise Vault). Before that, he served as EVP Worldwide Operations at Forte, building the European business before moving to head up Worldwide Operations which culminated in a successful acquisition by Sun for $700 million. Mike's earlier career included positions as VP Marketing Operations EMEA for Oracle, Managing Director UK and Northern Europe for INGRES/ASK and successful sales careers at both WANG and IBM. Mike is also the chairman of Mimecast and eCommera.


Joshua March

Founder & Board Director

Joshua founded Conversocial in 2011 based on his vision that online communication and customer service was undergoing a fundamental shift, requiring businesses to invest in new processes and technologies to manage the rapidly shifting social landscape. A leading proponent of social media, Joshua previously founded leading social application company iPlatform, one of the worlds first Facebook Preferred Developers, which was acquired in 2012. In 2019 Joshua decided to step down as CEO of Conversocial, and move into a non-operational Founder and Board Director role.


Stuart Chapman

Board Director

Prior to co-founding DFJ Esprit in 2005, Stuart was a partner of 3i Ventures where he was also a founding partner of their Menlo Park office. Over his 13 years at 3i he was responsible for investments in Neutec Pharma (LSE), Network Technology (LSE), The Cloud, Searchspace and Magic 4. Stuart served as a member of the BVCA Council and Chairman of the Venture Committee and before 3i he was involved in software and systems implementations in the Banking sector. He is a graduate of Loughborough University and serves as a Board Member of the Loughborough School of Business and Economics.


Alliott Cole

Board Director

Alliott is a Director in the Ventures team at Octopus Investments, a firm with over $7.5 billion under management. Octopus seeks to back the most ambitious and unusually talented entrepreneurs in Europe and invests from the earliest stages of company formation. Investments in recent years include Calastone, graze.com, Zoopla Property Group, LoveFiLM, Secret Escapes, Swiftkey, and Yplan.


Our Perspectives on the Future of Customer Experience

How Are Consumers Reacting To Chatbot Led Care?

When it comes to chatbots, we know that most brands are in favor of them, but how do consumers feel?

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9 Favorite Thought Leaders In CX Chatbots

As customer support chatbots rise in popularity several thought leaders have risen to guide the conversation. These are our top 9.

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