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Fearless Leadership.

We are a team of industry veterans who are passionate about helping brands turn customer service into your competitive differentiator.

Executive Team

Ido Bornstein-HaCohen

Ido Bornstein-HaCohen
Chief Executive Officer

Ido is Conversocial CEO where he is responsible for Conversocial's global strategy.

Ido joined Conversocial as COO in 2017 to oversee all commercial operations. In 2019, Ido was appointed Conversocial’s CEO, expanding his operational responsibilities to include Conversocial’s global strategy. Before coming on board, Ido achieved significant success growing and scaling companies with more than 15 years of experience in executive leadership positions at LivePerson, and SAP.

Ido has a B.A. in computer science and an MBA cum laude from the Hebrew University. Ido lives in NYC with his wife and their two boys.

Jamie Forseth

Jamie Forseth
Chief Revenue Officer

As a member of the executive team, Jamie runs the global commercial organization that’s tasked with helping customers solve their unique operational challenges and working with them to transform their business through the use of the Conversocial Platform, services, and team.

In her role, she’s responsible for ensuring that we provide a world-class experience from the moment a customer begins their partnership with Conversocial. Her customer-first mentality is at the core of everything she works on.

Prior to joining Conversocial, Jamie ran the Adobe Social Account Management team for over 4 years. She was responsible for integrating the account team and customer portfolio into the Adobe fold after the acquisition of her previous company, Efficient Frontier.

Iskandar Najmuddin

Iskandar Najmuddin
Chief Technology Officer

Iskandar is responsible for Conversocial’s technology-oriented humans and technology stack, helping build and maintain our best of breed platform offering.

Iskandar Najmuddin has been immersing himself professionally in web technologies for more than 20 years, working in small startups and large global organizations. A pragmatic co-founder of several agency-style businesses - including London’s first dedicated Social Media Agency - Iskandar believes in building systems to solve business problems. Before joining Conversocial, Iskandar built a key part of Rackspace EMEA’s Professional Services business, designed to help customers unlock the value of cloud platforms by adopting modern software-driven practices.

When he’s not spending time with his wife or teenage sons, you can find him wandering the wilds of West London with his lovely dog Cara.

mat munro

Mat Munro
Chief Product Officer

Mat leads the product and design teams at Conversocial where he oversees the implementation of the company's strategic vision.

With a background in Social Media, Gaming and Startups he founded his own company, Pollarize, in 2013 but after several years of growth had to close the doors on that enterprise.

Most recently Mat sat on the Senior Exec team at VisualDNA as Creative Product Director before moving across to head up new projects as their Head of Consumer R&D. Mat has a Degree in Geological Science and a Masters in Film, which go together like sedimentary carbonate rocks and cheese.

Chris

Chris Venus
SVP of Professional Services and Enablement

Chris leads the Professional Services team at Conversocial, covering everything from in-depth strategic development, through to implementation, reporting and technical integrations to client systems.

Chris joined Conversocial in 2014 as head of PS in EMEA, stepping up to lead our Professional Services Team globally in 2016.

Previously Chris built out and lead a professional services and support team for intranet company SORCE, specializing in internal communications and knowledge portals. Chris has a degree in Computer Science from Swansea University.

Shane

Shane Mac
SVP of Strategic Partnerships

Shane Mac is SVP of Strategic Partnerships at Conversocial where he is responsible for leading Conversocial's platform relationships and developing the Conversocial partner network.

Prior to this role, Mac was the co-founder and CEO of Assist, the leading enterprise chatbot platform for messaging and voice, which was acquired by Conversocial in 2019. In that role, he developed technology that powered some of the world’s largest brands like 1-800-Flowers.com, Sephora, T-Mobile, Hyatt, Fandango, and the NBA; and launched the first-ever commerce experiences on Facebook Messenger and Google Assistant.

Mac also helped pioneer a new way to build conversational experiences with Assist’s Random Access Navigation technology. His first startup, Gist.com, was one of the first social CRM companies and was acquired by BlackBerry in 2010.

Sutton

Sutton Kauss
VP of People

Sutton leads our People team, delivering across HR, Recruiting, Talent Strategy and Development, Operations and Culture. She is most motivated by driving a high-performing company and an irresistible culture to go with it.

Prior to joining Conversocial, Sutton led HR for BlackRock’s global technology business, Aladdin. Before BlackRock, she led HR and Recruiting for the global commercial team at Axiom, a high-growth legal tech company.

Sutton started her career with The Boston Consulting Group (BCG), where she led their Midwest recruiting and talent strategy.

Linton Baddeley

Linton Baddeley
VP Product and Design

Linton is VP of Product and Design at Conversocial where he is responsible for the product vision, product execution and team development.

Linton joined Conversocial in 2016 as Head of User Experience. Prior to this Linton was one of the founders at Alfresco Software, an open-source digital business platform, acquired by Thomas H. Lee Partners in 2018. Linton is on the advisory board at Ravensbourne University London and has a degree in Visual Design and Communication from Ravensbourne University.

Board of Directors

Mike

Mike Hedger
Chairman

Mike Hedger has a track record in building market-leading companies.

Mike was previously CEO of email archiving company KVS from its inception in 1999 to its successful sale to Veritas for $225 million in 2004 (now Symantec Enterprise Vault). Before that, he served as EVP Worldwide Operations at Forte, building the European business before moving to head up Worldwide Operations which culminated in a successful acquisition by Sun for $700 million.

Mike's earlier career included positions as VP Marketing Operations EMEA for Oracle, Managing Director UK and Northern Europe for INGRES/ASK and successful sales careers at both WANG and IBM. Mike is also the chairman of Mimecast and eCommera.

Alliott

Alliott Cole
Board Director

Alliott is a Director in the Ventures team at Octopus Investments, a firm with over $7.5 billion under management.

Octopus seeks to back the most ambitious and unusually talented entrepreneurs in Europe and invests from the earliest stages of company formation.

Investments in recent years include Calastone, graze.com, Zoopla Property Group, LoveFiLM, Secret Escapes, Swiftkey, and Yplan.

Stuart-1

Stuart Chapman
Board Director

Prior to co-founding DFJ Esprit in 2005, Stuart was a partner of 3i Ventures where he was also a founding partner of their Menlo Park office.

ver his 13 years at 3i he was responsible for investments in Neutec Pharma (LSE), Network Technology (LSE), The Cloud, Searchspace and Magic 4. Stuart served as a member of the BVCA Council and Chairman of the Venture Committee and before 3i he was involved in software and systems implementations in the Banking sector.

He is a graduate of Loughborough University and serves as a Board Member of the Loughborough School of Business and Economics.

Josh-2

Joshua March
Founder & Board Director

Joshua founded Conversocial in 2011 based on his vision that online communication and customer service was undergoing a fundamental shift, requiring businesses to invest in new processes and technologies to manage the rapidly shifting social landscape.

A leading proponent of social media, Joshua previously founded leading social application company iPlatform, one of the worlds first Facebook Preferred Developers, which was acquired in 2012.

In 2019 Joshua decided to step down as CEO of Conversocial, and move into a non-operational Founder and Board Director role.