We believe that messaging channels are the future of customer experience.

Our mission is to use advanced software and intelligent automation to empower brands to deliver conversational customer experiences.

Find out more here

About us

Conversocial is now a part of Verint®, The Customer Engagement Company™. Together, we provide brands with a unified experience from commerce to care, leveraging customer - and brand-driven insights, connecting work and data, to serve customers on their channel of choice for better customer retention.

Conversocial specializes in helping brands deliver better customer experiences over messaging channels, while improving brand efficiency and customer happiness. We pride ourselves on delivering the know-how, and best-in-class technology, to empower your brand to seamlessly integrate bots and humans from a single platform to deliver superior customer experiences.

Why? The modern customer demands simplicity
without call wait times or being tethered to a website’s live chat. Customer experience on their own terms.

about conversocial

We’re more than just a platform...

A strategic partner from day one in your success!

Our proven experience in transforming platform, processes and people has helped hundreds of companies navigate the necessary complexities of delivering exemplary customer experiences over messaging channels. What’s more, our dedicated team of Customer Success Managers, Platform Engineers and Professional Service Leaders are with you every step of the way on your journey to success.

A technology innovator with deep platform partnership!

Conversocial was the first vendor to introduce conversation threading, automated conversation distribution, NPS & CSAT measurement & content queue’s among other features. What’s more, we have a deep relationship and lasting partnership with our channel partners. Resulting in us being the first provider to offer Messenger Customer Chat to our clients through our Facebook partnership.

Conversocial in the News

For company news, visit the Verint Press Room.

press

We are a team of customer experience industry veterans who are passionate about helping brands turn messaging channels into a competitive differentiator.

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