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A Quick Guide to Social Customer Service: Creating a Social Engagement Hub

Social Customer Service is so much more than just simply replying to tweets and comments from your customers as you find them. The next step is to build a fully integrated Social Engagement Hub, but how?

In part two of our series of 5 Quick Guides we explore:

  • What is a Social Engagement Hub?

  • Customer demand on social channels - what does your customer want?

  • How to organise resources to build a first class Social Customer Service Operation

  • social-engagement-hub-large-no-intro

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