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Regardless of Channel, there has been a fundamental shift in customer behavior.

They are not who they used to be and they are not where they used to be.

They are social, mobile and engaging in the moment.

Conversocial has provide scale; A Channel Agnostic Agent Desktop & Channel API for Rapid Channel Adoption - Mutli-Channel - Born in Social.

This means Conversocial can deliver best practices and a clear path to Digital Care for the social, mobile customer.