The Customer Service Platform built for Messaging Channels

Conversocial powers millions of conversations between brands and their customers.

Hey Pacific Airlines - I need to check in for my flight later today. Can you help?

Hey again Seleah! Here is your boarding pass for your flight later today. Safe travels! BOARDING PASS

Thanks! can I upgrade my seat? looks like there is an aisle seat in front of me.

Ok, let me connect you to an agent who can assist you with your inquiry.

Hi Seleah - Great idea! I can reserve that seat for you for $50. Just confirm here and I’ll get it done.

Thanks! Confirmed!! That extra legroom is going to feel so good 😊

Tap into the power of Messaging and Automation for:

Happier Customers

Messaging channels allow brands to deliver real-time & asynchronous customer service.

30% Sentiment Conversion

35% CSAT Response Rate

Increased Efficiency

Adaptive automation allows brands to scale their customer service operation efficiently.

83% Lower Cost-to-Serve

57 hrs Saved per Month

“Conversocial’s intelligence, automation, and workflow truly enable us to exceed our service benchmarks while allowing us to address a broader range of customer inquiries.”

“When looking for a platform partner, we wanted someone who matched our brand values and truly addressed our customer's needs.”

“Customers choose the channel through which they want to engage with us and we are able to create meaningful interactions on a personal level, at scale. With change comes new opportunities and we look forward to working with Conversocial to tackle the next set of challenges in our efforts to continually enhance the shopping experience.”

Conversocial helps the world's most forward-thinking brands develop meaningful relationships at scale.

Make your customers happier - and your business more efficient - with our Customer Service Platform built for Messaging Channels.

Purpose-Built for Messaging

Conceived from the ground up to facilitate a single, continuous conversation that moves with the customer across devices; Conversocial applies intelligent workflows and advanced analytics all designed to harness the unique power of asynchronous and real-time messaging.

platformlogos4

Seamlessly Blend Humans & Automation

Intelligently routing and prioritizing messages so the right human, the right automation or the right combination of the two handles customers inquiries, facilitating smooth bi-directional handoffs with context.

Enterprise Scale Productivity

Built with customer experience at our core, Conversocial provides large consumer-facing brands top-tier security, reliability and scalability for
the most demanding customer experience and marketing executives.

Combining the unique nature of messaging and adaptive automation, Conversocial enables brands to deliver Conversational Customer Experiences that delight consumers and transforms customer service.

Turn customer service into a competitive differentiator through the combined power of messaging and automation.