Conversocial powers millions of conversations between brands and consumers.
Hey Pacific Airlines - I need to check in for my flight later today. Can you help?
Hey again Seleah! Here is your boarding pass for your flight later today. Safe travels! BOARDING PASS
Thanks! can I upgrade my seat? looks like there is an aisle seat in front of me.
Ok, let me connect you to an agent who can assist you with your inquiry.
Hi Seleah - Great idea! I can reserve that seat for you for $50. Just confirm here and I’ll get it done.
Thanks! Confirmed!! That extra legroom is going to feel so good 😊
Messaging channels allow brands to deliver a real-time & asynchronous customer experience.
“Customers choose the channel through which they want to engage with us and we are able to create meaningful interactions on a personal level, at scale. With change comes new opportunities and we look forward to working with Conversocial to tackle the next set of challenges in our efforts to continually enhance the shopping experience.”
“When looking for a platform partner, we wanted someone who matched our brand values and truly addressed our customer's needs.”
“Conversocial’s intelligence, automation, and workflow truly enable us to exceed our service benchmarks while allowing us to address a broader range of customer inquiries.”
Make your customers happier - and your business more efficient - with our Conversational Customer Experience Platform.
Conceived from the ground up to facilitate a single, continuous conversation that moves with the customer across devices; Conversocial applies intelligent workflows and advanced analytics all designed to harness the unique power of asynchronous and real-time messaging.
Intelligently routing and prioritizing messages so the right human, the right automation or the right combination of the two handles customers inquiries, facilitating smooth bi-directional handoffs with context.
Built with customer experience at our core, Conversocial provides large consumer-facing brands top-tier security, reliability and scalability for
the most demanding customer experience and marketing executives.
Learn the Six Customer Experience Truths for 2019 That Will Impact Your CX Strategy.Download Report
Our Guide to Becoming a Paradigm of Effortless, In-the-Moment Customer Experience, at Scale.Read the White Paper