Customer Experience Platform

Happier Customers

Messaging channels allow brands to deliver real-time & asynchronous customer experiences.

30% Sentiment Conversion hertz-01

35% CSAT Response Rate gymshark-33

Increased Efficiency

Adaptive automation allows brands to scale their customer experience operation efficiently.

83% Lower Cost-to-Serve volaris-2-01

57 hrs Saved per Month Alaska-09

“Conversocial’s intelligence, automation, and workflow truly enable us to exceed our service benchmarks while allowing us to address a broader range of customer inquiries.”

“When looking for a platform partner, we wanted someone who matched our brand values and truly addressed our customer's needs.”

“Customers choose the channel through which they want to engage with us and we are able to create meaningful interactions on a personal level, at scale. With change comes new opportunities and we look forward to working with Conversocial to tackle the next set of challenges in our efforts to continually enhance the shopping experience.”

Conversocial helps the world's most forward-thinking brands develop meaningful relationships at scale.

Make your customers happier - and your business more efficient - with our Conversational Customer Experience built for Messaging Channels.

Purpose-Built for Messaging

Conceived from the ground up to facilitate a single, continuous conversation that moves with the customer across devices; Conversocial applies intelligent workflows and advanced analytics all designed to harness the unique power of asynchronous and real-time messaging.

platformlogos4

Seamlessly Blend Humans & Automation

Intelligently routing and prioritizing messages so the right human, the right automation or the right combination of the two handles customers inquiries, facilitating smooth bi-directional handoffs with context.

Enterprise Scale Productivity

Built with customer experience at our core, Conversocial provides large consumer-facing brands top-tier security, reliability and scalability for
the most demanding customer experience and marketing executives.

Combining the unique nature of messaging and adaptive automation, Conversocial enables brands to deliver Conversational Customer Experiences that delight consumers and transforms customer service, marketing & sales.

Turn customer experiences into a competitive differentiator through the combined power of messaging and automation.