Messaging channels are proven to increase CSAT by 30% compared to traditional service channels.
Messaging channels are proven to have an average open rate of 78% and an engagement rate of 8%.
Messaging channels are proven to lower CAC by up to 55% and increase average order value by 15%.
Use Conversocial to drive frictionless experiences at every stage of your customer’s journey.
Use Conversocial to care for your customers. Increase brand loyalty and customer satisfaction by resolving service-related conversations effortlessly.
Discover how a Conversocial partner reduced inbound call volume by 30% through messaging channel promotion – whilst also increasing CSAT and NPS.
Use Conversocial to acquire more customers. Drive commerce through care with unique and memorable customer experiences — driven by adaptive automation.
Learn how one Conversocial partner's customers increased their average transaction spend by 15% via Facebook Messenger, whilst also reducing Customer Acquisition Cost by 55%.
Use Conversocial to engage more customers. Retain your customers with targeted messages and personalized customer experiences on messaging channels.
Using Notify, one Conversocial partner initiated over 2.5 million two-way conversations with an average open rate of 78% and an engagement rate of 8%.
A comprehensive overview of how consumers communicate, or at least want to communicate, with your brand in the messaging era.Read the Report
Learn how to develop a digital customer experience strategy, using messaging and automation across the customer journey.Go to the Hub