Conversocial enables brands to deliver exceptional conversational experiences — through personalized conversations, smart automation and actionable insights — across private messaging channels.
Product & Solutions
The platform for delivering conversational experiences at every stage of your customer’s journey:
Customer Service
Use Conversocial’s Agent Workspace to increase brand loyalty and customer satisfaction by delivering simple, seamless customer support.
-48%
Decrease cost-per-contact with Conversocial Agent Workspace.
Customer Experience
Use Conversocial’s Bots solution to create modern engagement experiences that drive acquisitions, higher engagement, and improved efficiency.
78%
Conversation containment rate with Conversocial Bots.
Conversational Marketing
Use Conversocial Notify to acquire more customers and drive commerce through unique and memorable customer experiences – driven by automation.
-55%
Decrease customer acquisition cost with Conversocial Notify.
Conversational Data
Use Conversocial Insights to measure your performance against your brands KPIs, make data-driven business decisions and spot signals in the conversational noise.
Proactively analyze conversational data to meet customer expectations.
The Conversocial Promise: Built For Your Success
Conversocial partners build lifelong relationships – with us and their customers.
Unrivaled time-to-value
Our proven experience in transforming business processes has helped hundreds of companies navigate the complexities of delivering an exceptional conversational CX.
Secure by design
Conversocial offers an enterprise-grade foundation. We support you at every phase of growth, without the growing pains. Our security & compliance certifications include ISO, FSQS, & GDPR.
You can count on us
From onboarding to dedicated 24/7 customer success and enterprise-grade support, our team of experts are dedicated to making delivering conversational CX part of your brand DNA.
Join the world’s leading brands that believe in building customer relationships with conversations.
Get more no-nonsense best practices & insight to help shape your customer experience operation!
The State of Customer Experience Trends Report 2021
How consumers worldwide view conversational customer experiences, AI & bots, and private messaging channels when engaging with brands.
Get the e-Book
How automation inspired Freshly’s rethink of CX delivery in 2021
The success of Freshly’s initial automation – 50% of conversations resolved in-channel with no need for human intervention – fueled Freshly’s objective to go further with automation in 2021.
Watch the interview