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Stats Are In: The Social Customer Care ROI

The Total Economic Impact of Conversocial Conducted by Forrester Consulting

Measuring ROI is still a top struggle for brands looking to prove the value of Social Customer Service.

This is the first ever credible and comprehensive study on the direct ROI of Social Customer Service.

Download this study to get a hold of these insights:

  • Cost to serve: Social care is almost 63% cheaper than phone support
  • Incremental value: Companies see an estimated increase of $945,000+ over a three year period in additional sales, retention and brand value
  • Performance: Social care agents are 167% more efficient than voice agents