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[Webcast] From Social Agent to Brand Advocate: The Future Contact Center

How to identify your challenges, recruit the right people and empower them to represent your brand.

Listen to learn best practices for:

  • Recruitment: What makes a perfect social customer service agent. 
  • Training: How to empower agents for social customer service success.
  • Scaling: How to grow a team internally without experiencing growth pains.

Panelists included:

Tara_AAA   Tara Jones
 Social Media Project and Communications Manager,  Membership Organization

 

Paul_headshot 
 Paul Johns
 Chief Marketing Officer, Conversocial

 

James_Hutchinson 
 James Hutchinson
 Social Media Communications Specialist
 @hutchcomms

 

View on-demand.