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The Definitive Guide to Social Customer Service, Third Edition

Create an effective, scalable and efficient social customer service strategy. 

This 44-page guide is designed to help you deliver the quality of social customer service that your customers expect. 

Topics discussed include:

  • Building your social customer service team
  • Creating social customer service processes 
  • Measuring performance and impact
  • What to look for in a social customer service solution
  • The future of customer service

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