Thread together public and private messages automatically
Route conversations automatically back to the original agent
Auto-assign based on agent specialization, triggers and topics
Collaboratively deliver meaningful resolution with a robust case management system
Measuring Resolution Time and its impact to CSAT and sentiment
Add value across your business with customizable reports
Keep a pulse on SLAs, workload distribution and potential spikes in volume
Track the impact of negative situations turned positive resolution with sentiment conversion metrics
Find indirect mentions on Twitter and Instagram to proactively resolve issues
Transform your processes to go above and beyond for customers.
Discover opportunities to engage with your community and customers.
Rapidly integrate your CRM for a single view of the customer and personalized service
Enabling hundreds of global brands to support in-the-moment resolution at scale.
Unlike using legacy contact center systems or social suites, you can now deliver customer service on the digital channels with the same efficiency, humanity and scale as social.