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Support and resolve at scale on social, mobile channels

What could in-the-moment, effortless customer care look like if technology didn't hold you back?

Free Demo

Organize, prioritize, route and triage without lifting a finger.

  • Conversation threads that make sense

    Thread together public and private messages automatically

  • Same conversation, same agent

    Route conversations automatically back to the original agent

  • Actionable conversations distributed

    Auto-assign based on agent specialization, triggers and topics

  • Resolution management

    Collaboratively deliver meaningful resolution with a robust case management system

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Make an impact, and be able to prove it.

  • Go beyond Response and Handling Time

    Measuring Resolution Time and its impact to CSAT and sentiment

  • Easy-to-understand multichannel insights

    Add value across your business with customizable reports

  • Real-time dashboards

    Keep a pulse on SLAs, workload distribution and potential spikes in volume

  • Measure conversion

    Track the impact of negative situations turned positive resolution with sentiment conversion metrics

Make An Impact
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Be an innovator and take customer service to the next level.

  • Preventive customer service

    Find indirect mentions on Twitter and Instagram to proactively resolve issues

  • Empower your agents

    Transform your processes to go above and beyond for customers.

  • Integrate with listening platforms and forums

    Discover opportunities to engage with your community and customers.

  • CRM interaction history

    Rapidly integrate your CRM for a single view of the customer and personalized service

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Here’s what brands are saying:

Enabling hundreds of global brands to support in-the-moment resolution at scale.

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“When looking for a platform partner we wanted someone who matched our brand values and customers needs.”

Michael Roy, Air Alaska

Sarah Brownback Wortman

Sprint

“Although our teams are operating 24x7 and responding to thousands of posts each day, our goal is to treat each customer issue as unique.”

Sarah Brownback Wortman, Sprint

Dan Moriarty

Hyatt

“The single biggest change that we saw was the shift when you go toward a more proactive stance of social customer care.”

Dan Moriarty, Hyatt

A complete solution for effortless customer conversations

Unlike using legacy contact center systems or social suites, you can now deliver customer service on the digital channels with the same efficiency, humanity and scale as social.

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Consolidated agent desktop

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Knowledge management

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Post scheduling and broadcasting

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Agent collaboration

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Flexible permission configurations

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Single view of the customer

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Unified inbox

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Supervisor dashboard and tools

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Peer-to-peer self-service

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Adaptive business rules engine

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Enterprise-grade security and compliance

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Crisis management protocols