Make helping customers fun again with the most sophisticated routing system on the market. Assign conversations based on agent skillset, triggers and current workload.
Conversations make sense when the same agent engages on the same thread, weaving all info into a single view for a personalized, relevant customer experience.
Scale your team safely with customizeable role-based approvals.
Enable your agents to efficiently and effectively resolve your social, mobile customers' queries.
Use a case-inspired system to track the start-to-finish progress of collaborating on and delivering resolution
Uncompromising security features mean you don’t have to defer customers to a generic number
A content management library built with Humanity @ Scale in mind, not templated responses