Automatically route the right content to the right agent at the right time Learn More.
Related public and private messages from the same customer are intelligently threaded into meaningful conversations, giving agents customer context at a glance.
Conversations are automatically prioritized using custom keywords and machine learning, ensuring agents respond to the most urgent customer service issues first.
Our real time dashboard enables managers to resource agents for spikes in volume, while our analytics and approval workflow ensure that quality of service is maintained.
We give managers the tools they need to track customer service performance and SLAs in real time, with historical analysis to get accurate, actionable insight on customer issues.
Comprehensive safeguards including role-based permissions, a complete audit trail, IP locking and a searchable archive ensure compliance within regulatory environments.
Our full set of APIs to allow integration into CRM and contact center technologies provide you with a single view of the customer in a multi-channel environment.
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