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Your Social Customer Service Checklist

The Technology, Process and People Formula That Works

Tuesday, May 19th
14:00 pm GMT / 9:00 am EST

Once operational, what does an effective operation look like? This webinar provides a detailed review of the competencies you need in terms of people skills, workflow and technical infrastructure.

Distinctive social customer service has a certain DNA. This webinar breaks down the code and looks at:

  • The service mindset that causes positive customer experience
  • Developing workflow to simplify and accelerate customer journeys
  • Blending best of breed functionality with overall customer service infrastructure 

Panelists: 

mhw7b Martin Hill-Wilson 
Customer Service, Customer Experience & Digital Business Strategist -Author, Keynote Speaker & Blogger

 

julian 
Julian Johns 
VP, EMEA, Conversocial

 

Register now: