This report is based on the Twitter activity of brands with more than 5,000 followers and a physical presence in the United States. We further focused on brands that sent responses containing either an e-mail address or toll free telephone number between August 14th and August 21st. To identify these Tweets we used Conversocial’s proactive search feature, which takes advantage of DataSift’s access to the full Twitter firehose.
Actionable Insight through Proactive Customer Service
This report looked at over 11,000 mentions of some of America's leading retailers over a 24 hour period, delving into the business-critical conversations taking place outside the ‘@'
A Report on Social Customer Service in 2012 and Forecasts for 2013
A look at Social Customer Service for 2012, sharing research into consumer demand and brand responsiveness in the past year, and bringing you predictions for how these trends will continue in 2013.