Our Definitive Guide to Social Customer Service brings you best practices from industry experts, taking you through every step of developing a fully-functioning and effective social customer service team. This second edition offers first-hand examples from businesses such as Hertz, McDonalds, ODEON, Nokia and Go Daddy.
Measuring the success of your Social Customer Service strategy is not an easy task. Download our latest quick guide for our recommendations and calculations to take you through measuring, refining and scaling your operation so you can grow your Social Customer Service in a valuable way.
You've developed your strategy for Social Customer Care, but finding the team to execute it presents brand new challenges. Part four of our Quick Guides to Social Customer Service series explains what to look for when recruiting agents, and training best practices to build an all-star team.
In the last few years, social communication has been a major marketing trend, but how do you leverage it as a customer service channel for your business? In the first of our series of 5 Quick Guides we explain how Social Customer Service is vital to success across multiple areas of your business.
In this Quick Guide to Social Customer Service, we explore the people, processes and tools needed for customer engagement through social channels. Read this guide to understand what your Social Engagement Hub should look like, and how you can best organize resources to deliver first-class social customer care.
Proactive Customer Service presents the opportunity to meet and exceed consumer expectations, and deepen customer relationships. With this guide, we will take you through the full benefits of integrating Proactive Customer Service into your Social Media strategy.