<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=822753331186041&amp;ev=PageView&amp;noscript=1">

November 9  -  4pm GMT | 11am EST | 8am PST

Proving the Value of Social Messaging for Customer Care

How Brands Are Leveraging Conversocial's Messaging & Insights To Measure Customer Satisfaction

From delayed flights to power outages, customers are increasingly turning to direct messaging via Facebook Messenger, Instagram and Twitter DM to discuss customer service issues with brands.

Learn how airlines and energy brands like IcelandAir and Scottish & Southern Electricity Networks (SSEN) are leveraging the latest social messaging and analytics capabilities from Conversocial to increase customer satisfaction and drive brand loyalty, with the insights to prove it.

Key Topics:

  • Learn about Conversocial's latest capabilities, enabling customer care teams to respond faster, work smarter & drive measurable results via social messaging
  • Why SSEN’s Social Media Officer, Troy Fisher, is incorporating CSAT & NPS surveys via Twitter and Facebook into his customer satisfaction reporting
  • Trends & best practices around scaling and measuring social messaging for customer care