Social Media is Growing Up.
Integrate Social Media into Your Contact Center

Get your entire organization behind social customer care.
  • Best-in-class solution purpose-built for social customer service
  • Experienced services and support designed to drive the greatest value and ensure best practices in implementation

 

A clear and bold header

Something Powerful

Tell The Reader More

The headline and subheader tells us what you're offering, and the form header closes the deal. Over here you can explain why your offer is so great it's worth filling out a form for.

Remember:

  • Bullets are great
  • For spelling out benefits and
  • Turning visitors into leads.
Play

Introducing PLAY
Automated Call Distrubtion for Social Customer Service

Automatically route the right content to the right agent at the right time, streamlining agent workflows and providing practical tools to improve agent collaboration. Learn More. 

 



Conversations

Turn chaos into conversations

Related public and private messages from the same customer are intelligently threaded into meaningful conversations, giving agents customer context at a glance.

Prioritization

Identify customer queries from the social media noise

Conversations are automatically prioritized using custom keywords and machine learning, ensuring agents respond to the most urgent customer service issues first.

 

Workflow

Manage and measure your team — at scale

Our real time dashboard enables managers to resource agents for spikes in volume, while our analytics and approval workflow ensure that quality of service is maintained.

Insights

Collect customer insight from real time social data

We give managers the tools they need to track customer service performance and SLAs in real time, with historical analysis to get accurate, actionable insight on customer issues.

 

Security

Minimize risk with robust security features 

Comprehensive safeguards including role-based permissions, a complete audit trail, IP locking and a searchable archive ensure compliance within regulatory environments.

Scheduling & Publishing

Acheive a single view of the customer

Our full set of APIs to allow integration into CRM and contact center technologies provide you with a single view of the customer in a multi-channel environment.

Are you ready to integrate social media into your contact center?