Built to Power Enterprise Social Customer Service

Get your entire organization behind social customer care.
  • Fast and engaging social customer service
  • The best platform to manage your operational risk
  • Higher agent productivity reduces your costs
  • Create a personal service culture driven by agents that love what they do

Conversations

Conversations

Intelligent threading of related messages from the same customer into meaningful conversations.

The full conversation history is seamlessly accessible for immediate context. 

Prioritization

Prioritization

Filter through the noise to identify interactions that require a customer service response. 

Prioritization Engine:

  • Natural language processing
  • Machine learning
  • Priority keyword lists
Workflow

Workflow

Teams of agents and managers can work together seamlessly and efficiently in an intuitive interface.

  • Manage high message volumes
  • Balance workload
  • Avoid duplication of effort
  • Ensure process adherence
Insights

Insights

Dashboard displays customer service activity in real-time to continually monitor SLA and KPI performance.

Analytics provide accurate, actionable insights on customer  trends over time.

Full data export avaliable for custom analytics. 

Security

Security

Comprehensive safeguards ensure information security and regulatory compliance.

  • Role-based granular permissions
  • Approval workflow
  • IP Locking
  • Searchable archive
Scheduling & Publishing

Integration

Full set of APIs to allow integration into CRM and contact center technologies provide you with a single view of the customer in a multi-channel environment.

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