Intelligent threading of related messages from the same customer into meaningful conversations.
The full conversation history is seamlessly accessible for immediate context.
Filter through the noise to identify interactions that require a customer service response.
Teams of agents and managers can work together seamlessly and efficiently in an intuitive interface.
Dashboard displays customer service activity in real-time to continually monitor SLA and KPI performance.
Analytics provide accurate, actionable insights on customer trends over time.
Full data export avaliable for custom analytics.
Comprehensive safeguards ensure information security and regulatory compliance.
Full set of APIs to allow integration into CRM and contact center technologies provide you with a single view of the customer in a multi-channel environment.
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