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Tempero Groupon ITV Mediacom Fairtrade Net-a-Porter
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Latest Articles

Companies Are Failing At Social Customer Service Last week I keynoted the Virtual Community Summit 2012. In my talk I... Key Metrics for Social Customer Service This evening, I spoke at the Social Media Week London event on social... Webinar: Using Conversocial for Customer Service We hosted a webinar last week showing what social customer service... Conversocial hosts Codecademy London meetup   Last night we hosted a meetup for people in London learning to... What is social media telling you about your customers? 94% of brands just don’t know.                   Fans and followers are engaging with your...

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