Armed with mobile devices, your customers are engaging with you on more channels than before. Your brand experts have already established themselves as trustworthy advocates in forums.
Empower your most knowledgeable brand experts to proactively assist customers with CROWDS™. Extend their advocacy to Social and resolve your customers’ issues faster than ever. Tap into your vibrant community and turn them into multi-channel brand experts.
Conversocial CROWDS™ integrates with our core platform to distribute actionable Social conversations between your brand experts and contact center agents.
Seamlessly match the right customer query with the right brand expert for a fast and cost-effective resolution.
InSided and Conversocial deliver complete peer-to-peer community solutions.