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Community powered social resolution on Twitter

Social is the perfect complement to your forum channel. Extend your community’s reach with peer-to-peer resolution - built to serve your social, mobile customers.

It started with forums - the original community channel

Armed with mobile devices, your customers are engaging with you on more channels than before. Your brand experts have already established themselves as trustworthy advocates in forums.

Empower your most knowledgeable brand experts to proactively assist customers with CROWDS™. Extend their advocacy to Social and resolve your customers’ issues faster than ever. Tap into your vibrant community and turn them into multi-channel brand experts.

Now it's time for the industrial resolution

Conversocial CROWDS™ integrates with our core platform to distribute actionable Social conversations between your brand experts and contact center agents.

Seamlessly match the right customer query with the right brand expert for a fast and cost-effective resolution.

Conversocial CROWDS is a community-powered social customer service solution that connects your most passionate & knowledgeable experts to customer questions.

Best-in-class Partners

InSided and Conversocial deliver complete peer-to-peer community solutions.

Read more here

Activate your multi-channel brand experts:

  • Distribute: Route prioritized, actionable social conversations to your brand experts using CROWDS™ to deliver unified resolution.
  • Inspire: Brand experts earn points for quality replies from peers, and track performance on a leaderboard.
  • Manage: Our Professional Services team guide onboarding, training and best practices to leverage your brand experts.
  • Measure: Compare ROI across all community channels and measure brand experts’ performance and activity metrics.
  • Unleash: CROWDS™ can be accessed by any mobile browser around the world. Native mobile app coming soon.
Activate your multi-channel brand experts:

Integrate Social into your community channels

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