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Channel API

Your other channels can learn a thing or two from social.

Turn chaotic signals into #SocialFirst™ channels by integrating your other content sources into Conversocial.

It’s time to socialize your channels

Our Channel API provides a structured and straightforward approach to integrating content from other sources into the Conversocial platform. Apply #SocialFirst™ principles of resolution across the digital contact center to meet the increasing expectations of your social, mobile customers.

More channels. More conversations. More resolution.

There are two ways to integrate more conversations into Conversocial:

1. Our partnershipsOur growing partnership ecosystem enables clients to seamlessly integrate content into the platform. Official Conversocial channel connectors:

Conversocial Partner, Synthesio
Conversocial Partner, Brandwatch
Conversocial Partner, Nexmo

2. Other platformsClients can access the Channel API and build connectors on their own to integrate content from bespoke platforms. For example:

In-app messaging

In-app messaging

Blog comments

Blog comments

Custom-built forums

Custom-built forums

How it Works

Actionable conversations from other sources are pulled into Conversocial via the Channel API, and are automatically prioritized and routed to the right agent to monitor and resolve alongside other social channels. Our growing partnership ecosystem enables clients to seamlessly integrate content into the platform.

Channel API

Talk to a Conversocial solutions consultant to get started

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