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Jack Threads is one of those innovative brands that were "born in social". Their founders immediately understood the value of Social Customer Service and engaging with their customers on the channels they preferred - social and mobile channels. #SocialFirst status (learn more in our Social Maturity Index) is something that Conversocial’s solution helped them achieve.

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Webinar: Learn from JackThreads & Twitter How to "Grow Up" Your Social Customer Service

By Natasha Palmer
Sep 23, 2016 5:21:55 PM
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Technology that connects people is only ever as good as the people it connects. Crowds is one of the best tools to tap into your community’s full potential, so you’ll need to find the right people to match the software. Here’s how you set up the right program to support your technology, empower your community, and meet all your targets.

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4 Easy Steps to Create An Effective Community Program with CROWDS

By Kevin Forcet
Sep 21, 2016 12:06:07 PM
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Messenger seems to be unstoppable. Not only have they passed the 1 billion user benchmark, but they are adapting at lightning speed to become the most convenient, service-friendly and useful social service channel possible. This week Facebook announced even more changes to Messenger that are relevant for brand/customer conversations.

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4 Must Have Messenger Updates for Better Customer Service

By Tamar Frumkin
Sep 20, 2016 2:21:00 PM
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The stats are loud and clear, and we’ve heard them over and over again: the cost for bad customer service is high. “78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience”, according to American Express. It also takes “12 positive experiences to make up for one unresolved negative experience”, says Ruby Newell-Legner. However, my experience flying an airline this past month made me seriously question these claims.

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Does Good Customer Service Matter For the Price Sensitive Customer?

By Lia Winograd
Sep 19, 2016 2:31:19 PM
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*This post was originally published on Social Media Today. See original article here

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6 Best Practices for Building a Considerate, Collision-Free Messenger Bot

By Anthony Thomas
Sep 14, 2016 2:42:06 PM
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Meeting the needs of customers whilst running a successful business can at times give rise to a number of challenges. These include expected response times, finding the right tone of voice to suit your client base, and adopting multi-channel strategies with unified conversation threading.

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The Challenges of Customer Service on Social Media and How to Overcome Them

By Tamar Frumkin
Sep 13, 2016 12:47:25 PM
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