Good Job SquareTrade! Award-winning social customer service
12th of April 2013 by AnnaCongratulations to an impressive Conversocial customer, SquareTrade, for recognition as the best example of social media for customer service.
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Thoughts on the latest social news from the Conversocial team. Join the discussion.
Congratulations to an impressive Conversocial customer, SquareTrade, for recognition as the best example of social media for customer service.
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The holiday experience can be digital too, with a great social team to share it with
Haven Holidays is a well-loved brand. As one of the largest holiday providers in the UK, their customers are loyal, but social presented a brand new challenge that social media manager Lauren Stewart wanted to address quickly to keep the Haven customer experience a positive one.
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Mike McGrail, owner of Velocity Digital, explains why being Proactive is vital for businesses to provide great customer service, sharing with us his experience with Heinekin on Twitter.
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Today, Facebook released the API for the new threaded comments. And now you can manage them with Conversocial.
Our team worked to integrate this new feature in less than 24 hours, allowing our customers to take customer service on Facebook to the next level.
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How a great social customer service experience made me happy to be sold to.
I’ve been working at Conversocial as VP Engineering since 2010 to develop the best solution for companies to provide social customer service. But this experience managed to really open my eyes to just how broad the meaning of customer service is, and what makes a good experience.
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