More than 200 enterprises are now using Conversocial to engage with customers and revolutionize the customer contact center.
NEW YORK and LONDON, Nov. 4, 2014 – Conversocial, a leading provider of cloud-based social customer service solutions, today announced substantial corporate milestones as more global corporations embrace social customer service in the contact center. Over the past 12 months, Conversocial expanded its global office presence and recorded significant new client wins across the UK, Europe and North America. The company continues to expand its global executive team and innovate as firms worldwide look for enterprise customer service applications, designed social first, to revolutionize customer engagement on a large scale.
Social customer service is rapidly maturing as customers search for a more thoughtful way to engage with corporations and improve the quality of interaction and resolution over traditional communications methods such as email and phone. According to OnePollResearch, 65% of consumers believe social media is a better way to communicate than through a phone call with a customer service representative. Global firms have recognized how social media channels have revolutionized the relationship with the customer and are transforming their contact centers to ensure social media communications receive the same respect, rigor and robustness as traditional channels.