Conversocial

Understanding Twitter for Customer Service

6th of July 2012 by Marie

Bitesize - The Definitive Guide to Social Customer Service: Part 1/10

Over the coming weeks we'll be releasing a series of bitesize posts from our 'Definitive Guide to Social Customer Service', a practical handbook for executing a Social Customer Service program from the ground up. You can download the guide in full here.

Conversocial CEO Joshua March Joins Debate at The Social Customer Mashup Event

5th of July 2012 by Marie

On Tuesday night, our CEO Joshua March took part in a Mashup event on The Social Customer & Social Loyalty.

Customers Turn to Twitter to Ask NatWest, “Where is my money?”

4th of July 2012 by Marie

After over two weeks, the technical glitch that has prevented payments to and from the accounts of millions of NatWest, RBS and Ulster Bank customers has still not been fully fixed. And as is the standard for any major corporate blunder today, consumers are taking their anger to Twitter, firing tens of thousands of tweets detailing their frustrations straight to NatWest.

Sephora and Tesco Recognized for Excellent Facebook Customer Service

3rd of July 2012 by Marie

Congratulations to Conversocial customers, Sephora and Tesco, for their recognition by SocialBakers as two of the Top 10 global brands for Facebook customer service.

Hundreds of Festival Goers Stranded: Could Social Media Have Helped?

2nd of July 2012 by Marie

Over 50,000 music lovers headed to the Isle of Wight last weekend to revel in the songs of Bruce Springsteen, but what they had to face first were mud baths and traffic jams.