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Social customer service has an 800-lb gorilla in the room that's finally ready to talk. 

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WhatsApp with the Future of Social Care?

By Tamar Frumkin
Mar 23, 2017 3:37:46 PM
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We’re excited to announce today the acquisition of HipMob, the web-based and in-app live chat platform expands our core social customer service offering into additional mobile and real-time digital channels that are already powering millions of conversations between brands and customers. The acquisition will enable integrated and effortless customer experiences across social, chat, and messaging channels, complementing our broader mission to help companies deliver service to their customers wherever they are.

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Conversocial Acquires HipMob Live Chat Platform

By Joshua March
Mar 21, 2017 9:01:45 AM
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When it comes to getting raises, budget, and buying new social customer care platforms, numbers speak for themselves. If you want to bring your customer service organization into the 21st century, you’ll have to justify it with a very strong case.

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3 Steps to Secure Executive Support for Social Care

By Jaclyn Fu
Mar 16, 2017 2:08:09 PM
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This article was originally posted on AdWeek. 

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7 Steps for Better Social Customer Service in 2017

By Kristin Shevis
Mar 15, 2017 2:45:53 PM
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Social media is not like email or phone service. Its public nature means a mistake can have enormous ramifications for your brand. At the same time, its rules and constraints (cultural and technical) make mistakes nearby and easy to make. Mistakes become easy—for example, sending a public message instead of a private DM… a mistake that even twitter’s CFO can make.

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Recruiting the Right Agents for Social Customer Care

By Tamar Frumkin
Mar 14, 2017 1:53:36 PM
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Today’s consumers spend almost a third of their waking time on their smartphones and for them, connectivity is not an option: it’s a necessity. While the average wireless customer in the U.S. consumes 1.8 GB of cellular data per month, Cisco Systems expects this traffic to increase eightfold by 2018.  That’s a whole lot of data flying through the air and for users who don’t have unlimited data plans, this can pose a potential problem: (queue the doomsday soundtrack) they may run out.

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Telecom’s Mobile Consumers Need an SMS Fallback

By Tim Dorris
Mar 10, 2017 10:41:35 AM
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We’re springing into March, which means everyone is looking forward to warmer weather, longer days and kissing our February friend Cupid goodbye. But just because Valentine’s Day is long gone doesn’t mean it’s too late to get engaged...with your customers. At Conversocial, we strive to help companies deliver service to their customers, wherever they are. That means providing an effortless, engaging experience that customers love, across their channels of choice, in-the-moment with personalization and full resolution.

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Putting Customer Engagement at the Heart of Conversocial

By Emily Lordahl
Mar 9, 2017 9:15:00 AM
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Very few crack teams of social care agents start out that way. No matter how effective your classical support agents are, it’s rare to have ones who are already well-adapted for social, which demands that they become both brand ambassadors and 140-character wordsmiths all at once. 

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How to Organize Your Social Care Team

By Chris DiMarco
Mar 6, 2017 1:55:34 PM
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