NEW YORK and LONDON, Jan. 28, 2015 – Conversocial, a leading provider of cloud-based social customer service solutions, today announced it has been named a top rated enterprise social media management platform in the TrustRadius Buyer's Guide to Enterprise Social Media Management Software. Based on user reviews, Conversocial was recognized for its true high-volume, enterprise examples of social customer care, with reviewers voting its user friendly interface best to manage social customer care programs.
Key features of the Conversocial platform highlighted in the guide include its user-friendly customer care tool, robust engagement features and automation, insightful customer service analytics and expert and responsive customer support team. Conversocial customers span multiple industries, including retail, financial services, higher education, transportation and leisure. The firm boasts multiple brand-name clients such as Hertz, Google, BMO Financial Services, Food Lion and University of Phoenix.