We hosted a webinar last week showing what social customer service is, why it's important, and how Conversocial helps to manage it better.
I covered some of the research we've condcuted (available on our resources page), and then went on to show how Conversocial's visibility, priority and proactive features help to deal with the problems uncovered by this research.
For anyone who missed the live webinar, here's a full recording.
I'll be giving a webinar every month; the next will be in March. If you have any suggestions of what you'd like to cover, it would be great to hear them!