The travel industry is one that has been at the forefront of adopting social customer service. The social traveler is inherently pressed for time, and time sensitive deadlines are critical to the overall customer experience. It’s not surprising that many travelers turn to social for speedy, minimal effort customer service when things start to go wrong.
So, how best can you serve the social traveler? And, what does good look like for the travel industry?
Read this executive report to find out;
The impact social is having on the travel industry
Social care metrics of the fastest and most active travel brands
Corporate insight and strategy from Hyatt Hotels, Virgin America & many more