Who’s talking about you on Dark Social?
The age of passive support is over. Well, maybe not ‘over’ over, but it should be over for you. Waiting for customers to come to you with issues is a relic of the past and now that customer care has moved onto social channels and the world is knit to...
We live in a new reality where cyber attacks, leaked emails and hacked databases plague even the most secure institutions. Organizations who don’t safeguard properly against these data breaches leave themselves open for a mountain of legal issues and most importantly they risk losing consumer confidence which can plummet stock prices and even company valuation (just ask Yahoo.)
Social media has long been the go-to catalog for ecommerce products. Shoppers “unbox” items on YouTube, pin styles on Pinterest, post fashion photos on Instagram, and share finds with friends on Facebook.
We’re excited to announce today the acquisition of HipMob, the web-based and in-app live chat platform expands our core social customer service offering into additional mobile and real-time digital channels that are already powering millions of conversations between brands and customers. The acquisition will enable integrated and effortless customer experiences across social, chat, and messaging channels, complementing our broader mission to help companies deliver service to their customers wherever they are.
When it comes to getting raises, budget, and buying new social customer care platforms, numbers speak for themselves. If you want to bring your customer service organization into the 21st century, you’ll have to justify it with a very strong case.