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Who’s talking about you on Dark Social?

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Who's talking about you on Dark Social?

By Harry Rollason
Apr 11, 2017 10:47:00 AM
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We live in a new reality where cyber attacks, leaked emails and hacked databases plague even the most secure institutions. Organizations who don’t safeguard properly against these data breaches leave themselves open for a mountain of legal issues and most importantly they risk losing consumer confidence which can plummet stock prices and even company valuation (just ask Yahoo.)

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3 Reasons Conversocial’s Social Authentication Feature Will Change the Way You Serve on Social

By Tamar Frumkin
Apr 7, 2017 9:41:00 AM
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Social customer service has an 800-lb gorilla in the room that's finally ready to talk. 

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WhatsApp with the Future of Social Care?

By Tamar Frumkin
Mar 23, 2017 3:37:46 PM
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We’re excited to announce today the acquisition of HipMob, the web-based and in-app live chat platform expands our core social customer service offering into additional mobile and real-time digital channels that are already powering millions of conversations between brands and customers. The acquisition will enable integrated and effortless customer experiences across social, chat, and messaging channels, complementing our broader mission to help companies deliver service to their customers wherever they are.

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Conversocial Acquires HipMob Live Chat Platform

By Joshua March
Mar 21, 2017 9:01:45 AM
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When it comes to getting raises, budget, and buying new social customer care platforms, numbers speak for themselves. If you want to bring your customer service organization into the 21st century, you’ll have to justify it with a very strong case.

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3 Steps to Secure Executive Support for Social Care

By Jaclyn Fu
Mar 16, 2017 2:08:09 PM
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This article was originally posted on AdWeek. 

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7 Steps for Better Social Customer Service in 2017

By Kristin Shevis
Mar 15, 2017 2:45:53 PM
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