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Key Metrics for Social Customer Service

Joshua March
By Joshua March on Feb 15, 2012 11:54:00 AM

This evening, I spoke at the Social Media Week London event on social analytics. Thank you to everyone who attended for your questions and thoughts!

I shared some of the key things companies need to be tracking in order to deliver great customer service through social channels. The slides from my talk are embedded below. 

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Topics: Best Practices

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