Key Metrics for Social Customer Service

15th of February 2012 by Joshua March

This evening, I spoke at the Social Media Week London event on social analytics. Thank you to everyone who attended for your questions and thoughts!

I shared some of the key things companies need to be tracking in order to deliver great customer service through social channels. The slides from my talk are embedded below.

Follow Conversocial on Twitter here.

Written by Joshua March

Leading the ship at Conversocial, CEO Josh is an international thought leader on the future of social customer service, technology enthusiast and Twitter addict @JoshuaMarch

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