Tesco: Best In The World For Social Customer Care
17th of May 2013 by RachelA massive congratulations is in order to Conversocial customer Tesco, for being recognized once again for their Social Customer Care!
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Thoughts on the latest social news from the Conversocial team. Join the discussion.
A massive congratulations is in order to Conversocial customer Tesco, for being recognized once again for their Social Customer Care!
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Joanna Coverley, Digital Community Manager at First Great Western, one of the UK's leading train providers, talks to us about why Twitter conversations are so important to her business.
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The future of the contact center is an ever-present question for companies wanting to meet and beat expectations for service in a progressively social world.
Five9 recently released an infographic that breaks down just how important adapting to a new kind of customer service will become over the coming months and years. “Talk to me - Customers Crave Personalized Customer Service in a Social World” looks at what the social shift means for customer service.
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We love it when our customers get recognized for their great work.
Last week Joshua March was interviewed by Business Insider on why it’s important for companies to follow in the footsteps of businesses like Hertz and GoDaddy who embrace Social Customer Service.
Catch the interview here:
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Last week saw the first instalment of our new webinar series, What is Conversocial?, kicking off with “How Should You Organize Your Social Engagement team”
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