Amy's Baking Company: Prevent Overcooking Your Social Media Engagement

22nd of May 2013 by Rachel

Last week, Amy’s Baking Company Baking Boutique and Bistro faced one of the biggest social media meltdowns of the year – showcasing exactly what not to do on Social Media.

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The Social Barometer: Get Beyond The Tip Of The Iceberg

20th of May 2013 by Rachel

Last week, we brought together Ogilvy and the UK’s leading British travel providers to discuss Social Customer Service for our webinar, The Social Barometer.

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What's new With Conversocial? - Update 20th May

20th of May 2013 by Rachel

Dan is in charge of making sure we build the right features for Conversocial. While making sure we're on track for major roadmap deliverables, an important part of his job is prioritising smaller projects to keep adding valuable iterations to the product.

Today, Dan gives us a quick rundown of some of our latest updates including some major changes to the way the app looks

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Tesco: Best In The World For Social Customer Care

17th of May 2013 by Rachel

A massive congratulations is in order to Conversocial customer Tesco, for being recognized once again for their Social Customer Care!

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All The Small Things: Why First Great Western Turned to Twitter for Customer Feedback

8th of May 2013 by Anna

Joanna Coverley, Digital Community Manager at First Great Western, one of the UK's leading train providers, talks to us about why Twitter conversations are so important to her business.

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