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Nathan Barker

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Nathan Barker

Nathan Barker is a Professional Services Executive at Conversocial. His role allows him to interact first hand with customers and provide the guidance and support needed to grow company's social operations. Outside of work he enjoys film-making, traveling and keeping up with current events. Ping-pong is another great past-time, especially when it comes to playing against his colleagues.

Audi UK has always embraced social as a service channel. Choosing to resolve customer issues in the channel of their customer's choice, Audi takes this one step further and proactively reaches out to customers who are experiencing problems but did not directly mention the brand.

But, how do Audi UK excel at proactive social customer service? And how do you build a social service strategy that excels? We sat down with Emma Page at Audi UK to hear her perspective.

Read on for the transcript, or watch the video below. 

Read below for a transcript, or watch the video above. 

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Spotlight: How Audi Has Embraced Social As A Primary Care Channel

By Nathan Barker
Aug 1, 2016 5:25:52 AM
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